SESLHD- Switchboard Operator- Southern Sector

South Eastern Sydney Local Health District (SESLHD); Sydney; On-site; AUD 71,000 - 74,000; Full time

Benefits offered by this job

Up to 12 days off per year (Full-Time)

Salary packaging options for living, E

Discounted gym memberships

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Job summary

South Eastern Sydney Local Health District (SESLHD) is seeking a Telephonist Level 2 at Sutherland Hospital, Caringbah. The role provides quality customer service to patients, staff and the public, managing day-to-day telecommunication services including PABX/VoIP and paging.

Full-time permanent or part-time hours are available, with a 38-hour week and a roster that includes 24/7 coverage. Applications close 8 October 2026.

Qualifications

• Proven customer service skills.
• Proven organisational skills and ability to work with limited supervision.
• Demonstrated effective communication and interpersonal skills.
• Proven ability to work as part of a team and in a busy environment.

Responsibilities

• Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response to all face-to-face and telephone enquiries.
• To be responsible for the day to day running and operation of Telecommunication services including PABX/VoIP/Spectralink telephone services, MIE (Message Integration Engine) and Paging services.
• Facilitate timely access to people and services and support a positive opinion of the health service.

Skills

Customer service

Switchboard

Communication

Teamwork

Job description

Employment Type: Permanent Full Time / Part Time

Position Classification: Telephonist Level 2

Remuneration: $70,881.98 - $73,766.41 Per annum plus superannuation for Full Time

$35.75 - $37.20 Per hour for Part Time

Hours Per Week: 38

Requisition ID: REQ697414

Location: Sutherland Hospital, Caringbah

Applications Close: Thursday 8 October 2026

Interview Period Between : 16 October 2026 to 22 October 2026

What You'll Be Doing

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service. To be responsible for the day to day running and operation of Telecommunication services incorporating PABX/VoIP/Spectralink telephone services, MIE (Message Integration Engine) and Paging services.

Benefits

• Up to 12 allocated days off each year in addition to annual leave. (Full-Time employees only)
• Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
• Discounted gym memberships with a Fitness Passport.
• Employee Assistance Program (EAP) for employees and family members.
• Discounted Private Health Insurance.

Selection Criteria

• Proven customer service skills.
• Proven organisational skills and ability to work with limited supervision.
• Demonstrated effective communication and interpersonal skills.
• Proven ability to work as part of a team and in a busy environment.
• Proven ability to operate a busy switchboard in a call centre environment
• Ability to work a 24 hour 7 days a week roster.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email [e-mail] and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description
• Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases for all positions prior to offer
• We do have an Aboriginal Workforce Team that can also provide support ([e-mail]) and for additional information please visit our Stepping Up Website

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

For role related queries or questions contact Katy Martin on [e-mail]