Services Desk Analyst / Desktop support

FinXL IT Professional Services; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

FinXL IT Professional Services in Canberra is seeking two Services Desk Analyst / Associate Desktop Support Officer contract roles to provide operational support for site setups, asset management, and logistics activities. You will ensure assets are correctly assigned, deployed, and accounted for throughout their lifecycle.

Working under general supervision, you will coordinate asset receipt, labelling, storage, and deployment across multiple locations, maintain asset registers, and support

Qualifications

• Experience in asset management, logistics, warehousing, or ICT support.
• Ability to maintain accurate records and use asset tracking or inventory systems.
• Demonstrated teamwork, prioritisation, and communication skills.
• NV1 clearance is required for access to national ICT assets.

Responsibilities

• Support Logistics Manager by coordinating asset management and logistics activities.
• Manage receipt, tracking, labelling, storage, and deployment of ICT equipment across locations.
• Maintain asset registers and conduct regular stocktakes.
• Assist with warehouse operations, relocations, and shipments for national activities and events.
• Coordinate intake, triage, and resolution of logistics requests via ServiceNow, email, phone, or liaison.
• Provide basic ICT troubleshooting and escalate complex issues to the Logistics Manager.
• Travel to support national activities, including setup and recovery of ICT equipment.

Skills

Asset management

Logistics coordination

ICT support

Site setups

Equipment deployment

Stocktakes

ServiceNow

Clearance NV1

Tools

Asset tracking software

Job description

FinXL IT Professional Services – Canberra ACT

Contract

6d ago , from FinXL IT Professional Services

• 6 months contract + 12 months extension options
• Must be hold Minimum NV1 clearance

FinXL is currently seeking two Services Desk Analyst / Associate Desktop Support Officer to provide operational support for site setups, asset management, and logistics activities. Working under general supervision, the successful candidate will be responsible for ensuring assets are correctly assigned, deployed, and accounted for throughout their lifecycle.

Key Responsibilities:

• Support the Logistics Manager by coordinating asset management and logistics activities to ensure operational readiness across the team.
• Manage the receipt, tracking, labelling, storage, and deployment of ICT equipment and assets across multiple locations.
• Maintain accurate asset registers and conduct regular equipment stocktakes.
• Assist with warehouse operations, office relocations, and palletised shipments to support national activities and major organisational events.
• Coordinate the intake, triage, and resolution of logistics requests received via ServiceNow, email, phone, or direct liaison.
• Provide basic ICT support and troubleshooting for deployed end-user equipment, ensuring straightforward issues are resolved while escalating moderately complex matters to the Logistics Manager.
• Undertake travel to support national activities and major events, including the setup, configuration, deployment, and recovery of ICT equipment

Requirements

• Demonstrated experience or knowledge in asset management, logistics, warehousing, ICT support, or a related field.
• Experience supporting asset management activities, including the receipt, tracking, labelling, storage, allocation, and movement of equipment and assets.
• Ability to maintain accurate records and use asset tracking, inventory management, or similar business systems to support day-to-day operations.
• Demonstrated ability to work effectively as part of a team, follow established procedures, and manage competing priorities to meet operational requirements.
• Well-developed organisational and communication skills, with experience supporting site setups, equipment deployments, stocktakes, warehouse activities, or office relocations.
• Ability to provide basic ICT troubleshooting and support for end-user equipment, escalating more complex issues as required.

FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.

FinXL encourages applications from Aboriginal and Torres Strait Islander people.