Desktop Support & Asset Management Officer

Clicks; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Clicks is seeking a Desktop Support & Asset Management Officer to support ICT equipment logistics, warehouse operations and end-user technical support. The role involves managing ICT assets throughout their lifecycle, coordinating equipment deployments and maintaining accurate inventory records.

The role requires experience in desktop support, asset management and logistics, with strong organisational skills and the ability to handle multiple priorities within a team.

Qualifications

• Experience in desktop support, ICT asset management, warehousing or logistics.
• Strong organisational, record-keeping and communication skills.
• Ability to manage competing priorities and work effectively in a team.
• Basic ICT troubleshooting and inventory management experience.
• Desirable: Experience with ServiceNow, asset management systems, forklift operation or relevant safety certifications.
• Mandatory NV1 security clearance is required.

Responsibilities

• Receive, label, track, store and deploy ICT equipment.
• Maintain asset registers, inventory records and conduct stocktakes.
• Coordinate equipment movements, warehouse operations and site setups.
• Manage logistics requests and asset tracking through systems such as ServiceNow.
• Provide basic desktop support and troubleshoot ICT equipment issues.
• Support equipment relocations, deployments and operational activities.

Skills

Desktop support

ICT asset management

Warehousing

Logistics

Organisational skills

Record-keeping

Communication skills

Teamwork

ICT troubleshooting

Inventory management

Tools

ServiceNow

Asset management systems

Forklift operation

Job description

Desktop Support & Asset Management Officer

Location : ACT
Contract : Till 30 June 2027 with an extension option for 12 months
Clearance : Mandatory NV1

About the Role
We are seeking a Desktop Support & Asset Management Officer to support ICT equipment logistics, warehouse operations and end-user technical support. The role involves managing ICT assets throughout their lifecycle, coordinating equipment deployments and maintaining accurate inventory records.
Key Responsibilities

• Receive, label, track, store and deploy ICT equipment.
• Maintain asset registers, inventory records and conduct stocktakes.
• Coordinate equipment movements, warehouse operations and site setups.
• Manage logistics requests and asset tracking through systems such as ServiceNow.
• Provide basic desktop support and troubleshoot ICT equipment issues.
• Support equipment relocations, deployments and operational activities.

Location : ACT
Contract : Till 30 June 2027 with an extension option for 12 months
Clearance : Mandatory NV1

About the Role
We are seeking a Desktop Support & Asset Management Officer to support ICT equipment logistics, warehouse operations and end-user technical support. The role involves managing ICT assets throughout their lifecycle, coordinating equipment deployments and maintaining accurate inventory records.
Key Responsibilities

• Receive, label, track, store and deploy ICT equipment.
• Maintain asset registers, inventory records and conduct stocktakes.
• Coordinate equipment movements, warehouse operations and site setups.
• Manage logistics requests and asset tracking through systems such as ServiceNow.
• Provide basic desktop support and troubleshoot ICT equipment issues.
• Support equipment relocations, deployments and operational activities.

About You

• Experience in desktop support, ICT asset management, warehousing or logistics.
• Strong organisational, record-keeping and communication skills.
• Ability to manage competing priorities and work effectively in a team.
• Basic ICT troubleshooting and inventory management experience.

Desirable: Experience with ServiceNow, asset management systems, forklift operation or relevant safety certifications.
Mandatory Requirement: Applicants must hold an active Negative Vetting Level 1 (NV1) security clearance.