ServiceNow Transformation Consultant

Accenture PLC; Redmond; On-site; AUD 100,000 - 279,000; Full time

Benefits offered by this job

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs and user stories, leading workshops and guiding agile delivery. You will act as trusted advisor, shaping future-state service delivery processes while ensuring platform standards and collaboration across cross-functional teams.

This role requires 3+ years in ServiceNow, 2+ years leading workshops, and a bachelor's degree.

Qualifications

• Minimum 3+ years’ experience working in the ServiceNow platform.
• Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.
• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Responsibilities

• The ServiceNow Business Process Consultant translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and provides guidance throughout the implementation lifecycle. Acts as a trusted advisor, helping clients define future‑state service delivery processes while ensuring alignment to platform standards. Supports UAT and QA, collaborates with cross‑functional teams, and delivers value‑driven outcomes.
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements

Skills

ServiceNow

Workshop leadership

Requirements gathering

Process definition

User stories

Communication skills

Education

Bachelor's degree in Business or IT

Tools

MS Office

Job description

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs and user stories, leading workshops and guiding agile delivery. You will act as trusted advisor, shaping future-state service delivery processes while ensuring platform standards and collaboration across cross-functional teams.

This role requires 3+ years in ServiceNow, 2+ years leading workshops, and a bachelor's degree.