ServiceNow Technical Architect

The HR Ally; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

The HR Ally is seeking an experienced ServiceNow Technical Architect to lead enterprise-level solution design, architecture, and implementation across ITOM, ITAM, and HRSD. The role requires strong hands-on expertise and relevant ServiceNow certifications, with a focus on secure, scalable enterprise services.

You will provide technical leadership, guide solution design, and oversee configurations, scripting, workflows, and integrations using REST/SOAP APIs and Integration Hub, while managing

Qualifications

• 10+ years of IT experience with ServiceNow.
• Proven track record as ServiceNow Architect.
• Hands-on ITOM, ITAM, HRSD expertise.
• Strong knowledge of ServiceNow architecture and platform.

Responsibilities

• Lead enterprise-level ServiceNow solution design and implementation.
• Provide technical leadership and architectural guidance.
• Oversee configurations, scripting, workflows, and customisations.
• Design integrations using REST/SOAP and Integration Hub.
• Manage CMDB, service mapping, and governance.
• Ensure security, performance and coding best practices.

Skills

ServiceNow expertise

ITOM

ITAM

HRSD

JavaScript

REST/SOAP integrations

Integration Hub

Flow Designer

CMDB

Architecture leadership

Tools

Integration Hub

Flow Designer

REST/SOAP APIs

Job description

Job Title: ServiceNow Technical Architect
Location: New South Wales (NSW), Australia
Experience: 10+ Years
Job Type: Permanent

Job Summary

Job Summary

We are seeking an experienced ServiceNow Technical Architect to lead enterprise-level solution design, architecture, and implementation. The ideal candidate must have strong expertise across ITOM, ITAM, and HRSD, along with relevant ServiceNow certifications.

Key Responsibilities

• Design scalable, secure, and enterprise-grade ServiceNow solutions.
• Provide technical leadership and architectural guidance.
• Lead solution design and implementation across ITOM, ITAM, and HRSD.
• Oversee ServiceNow configurations, scripting, workflows, and customisations.
• Design integrations using REST/SOAP APIs and Integration Hub.
• Manage CMDB architecture, service mapping, and platform governance.
• Ensure coding standards, security, performance, and best practices.
• Collaborate with stakeholders and technical teams.
• Review technical deliverables and resolve complex platform issues.

Mandatory Skills

• 10+ years of overall IT experience with strong ServiceNow expertise.
• Proven experience as a ServiceNow Technical Architect / Solution Architect.
• Strong hands-on expertise in ITOM, ITAM, and HRSD.
• Strong knowledge of ServiceNow architecture and platform capabilities.
• Experience with JavaScript, Business Rules, Script Includes, and Client Scripts.
• Expertise in REST/SOAP integrations, Integration Hub, and Flow Designer.
• Good understanding of CMDB, workflows, automation, and platform customisation.
• Strong technical leadership and stakeholder management skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• Certified Application Developer (CAD).
• CIS certifications in ITOM, ITAM, and/or HRSD.
• CTA / CMA certifications are highly desirable.

Note: Candidates with enterprise-level ServiceNow architecture and implementation experience across ITOM, ITAM, and HRSD are preferred