ServiceNow Technical Architect

Zone IT Solutions; Melbourne; On-site; AUD 150,000 - 220,000; Full time

Job summary

Zone IT Solutions Pty Ltd is seeking an experienced ServiceNow Technical Architect – Technology Workflows to design, develop, and deliver scalable ServiceNow solutions across ITOM and ITAM. Based in Melbourne/Sydney, you will lead architecture, platform development, and integrations, guiding customers and delivery teams to successful implementations.

You will mentor colleagues, drive technical excellence, and collaborate with stakeholders to translate complex requirements into robust,

Qualifications

• Strong hands-on experience with the ServiceNow platform, particularly Technology Workflows.
• Expertise in architecting and implementing ServiceNow ITOM and ITAM solutions.
• Experience with ITOM Visibility, Health & Optimisation, HAM and SAM.
• Strong understanding of ServiceNow configuration, development, workflow automation, and platform standards.
• Experience with authentication and authorisation technologies such as SSO and OAuth.
• Ability to design and communicate solutions using visual models, workflows, architecture diagrams, and wireframes.
• Experience in technical consulting, solution design, estimation, and customer-facing discussions.
• Strong analytical thinking, problem-solving, communication, and interpersonal skills.
• Experience working in Agile environments and managing multiple assignments.
• Demonstrated ability to work independently, contribute as a team member, and lead technical initiatives.

Responsibilities

• Technical Consulting: Act as domain expert in Technology Workflows (ITOM/ITAM).
• Solution Architecture: Design scalable ServiceNow solutions aligned with requirements.
• Stakeholder Engagement: Explain complex concepts clearly to stakeholders and partners.
• Technical Documentation: Develop design docs, test strategies, and handover materials.
• Platform Development: Configure and develop automation workflows and integrations.
• Quality Assurance: Provide technical oversight and ensure quality standards.
• Pre-Sales Support: Lead scoping, design, and effort estimation.
• Innovation and Best Practices: Contribute accelerators and reusable frameworks.
• Technical Leadership: Mentor colleagues and guide delivery quality.
• Customer Focus: Understand challenges and propose practical solutions.
• Agile Delivery: Collaborate with cross-functional teams.
• Continuous Improvement: Stay updated on platform capabilities.

Skills

ServiceNow

Solution Architecture

ITOM ITAM

Stakeholder Engagement

Agile Delivery

Technical Leadership

Pre-Sales Support

Automation Workflows

Tools

Single Sign-On (SSO)

OAuth

ServiceNow Integrations

API Integrations

Database Design

Job description

We are seeking an experienced ServiceNow Technical Architect – Technology Workflows to design, develop, and deliver scalable ServiceNow solutions across IT Operations Management (ITOM) and IT Asset Management (ITAM).

Location -Sydney/Melbourne

The ideal candidate will have strong expertise in ServiceNow architecture, platform development, workflow automation, and enterprise integrations. This role involves working closely with customers, business stakeholders, product teams, and global delivery teams to develop innovative solutions, provide technical leadership, and ensure high-quality implementation.

Key Responsibilities

• Technical Consulting: Act as a domain expert in Technology Workflows, particularly IT Operations Management and IT Asset Management, including ITOM Visibility, Health & Optimisation, Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Solution Architecture: Design scalable, secure, and best-practice ServiceNow solutions aligned with customer requirements and platform standards.
• Stakeholder Engagement: Explain complex technical concepts and proposed solutions clearly to business stakeholders, technical teams, customers, and partners.
• Technical Documentation: Develop detailed user stories, solution design documents, test strategies, workflows, wireframes, and customer handover documentation.
• Platform Development: Configure and develop automation workflows, integrations, and domain-specific solutions using ServiceNow platform capabilities.
• Quality Assurance: Provide technical oversight, conduct testing, and ensure solutions meet quality standards and business requirements.
• Pre-Sales Support: Lead technical scoping, solution design, effort estimation, and technical discussions for new business opportunities.
• Innovation and Best Practices: Contribute reusable frameworks, technical accelerators, innovative solutions, and best practices to global teams and product development initiatives.
• Technical Leadership: Mentor colleagues and guide customers and partners on technical excellence, implementation standards, and delivery quality.
• Customer Focus: Understand customer challenges and recommend practical, value-driven solutions.
• Agile Delivery: Collaborate with cross-functional teams to deliver projects using Agile methodologies and established project delivery practices.
• Continuous Improvement: Stay updated on ServiceNow platform capabilities, emerging technologies, and industry best practices.

Required Skills and Experience

• Strong hands-on experience with the ServiceNow platform, particularly Technology Workflows.
• Expertise in architecting and implementing ServiceNow ITOM and ITAM solutions.
• Experience with ITOM Visibility, Health & Optimisation, Hardware Asset Management, and Software Asset Management.
• Strong understanding of ServiceNow configuration, development, workflow automation, and platform standards.
• Experience with authentication and authorisation technologies such as Single Sign-On (SSO) and OAuth.
• Working knowledge of SaaS technologies, data management, database design, and related concepts.
• Ability to design and communicate solutions using visual models, workflows, architecture diagrams, and wireframes.
• Experience in technical consulting, solution design, estimation, and customer-facing discussions.
• Strong analytical thinking, problem-solving, communication, and interpersonal skills.
• Experience working in Agile environments and managing multiple assignments.
• Demonstrated ability to work independently, contribute as a team member, and lead technical initiatives.

ServiceNow Certifications

Candidates must hold the relevant certifications or be willing to achieve them within the first 90 days, as applicable:

• Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) in relevant areas, such as:
• IT Service Management (ITSM).
• Discovery.
• Service Mapping.
• Event Management.
• Cloud Provisioning and Governance.

Preferred Candidate Profile

• Strong customer focus and commitment to delivering high-quality solutions.
• Creative and analytical approach to technical problem-solving.
• Proactive attitude towards adopting new technologies and improving existing solutions.
• Excellent collaboration and communication skills across distributed teams.
• Ability to balance hands-on technical delivery with architecture, consulting, and technical leadership responsibilities.