ServiceNow Solution Architect

Cognizant; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Cognizant seeks an experienced ServiceNow Solution Architect to lead design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments.

You will work closely with business stakeholders, delivery teams, and technical leaders to shape innovative ServiceNow solutions that improve customer experiences, optimise service operations, and drive digital transformation outcomes.

Qualifications

• Extensive experience delivering ServiceNow solutions across enterprise environments.
• Proven experience leading ServiceNow architecture, implementation, and integration initiatives.
• Strong understanding of ServiceNow capabilities, architecture principles, and design methodologies.
• Experience translating business requirements into technical Solution Architectures.

Responsibilities

• Lead ServiceNow architecture initiatives from inception through to implementation and ongoing enhancement.
• Design scalable, secure, and maintainable ServiceNow solutions that align with business goals and enterprise standards.
• Collaborate with stakeholders to translate requirements into effective solution architectures.
• Act as a trusted technical advisor across ServiceNow implementations and integrations.
• Provide architectural leadership across ServiceNow modules and digital workflow solutions.
• Design and oversee integrations between ServiceNow and enterprise applications and third-party systems.
• Drive reusable architecture assets and best practices to improve delivery efficiency.
• Support implementation teams with technical direction and governance throughout the project lifecycle.
• Lead architecture reviews ensuring performance, scalability, and compliance.
• Produce architecture documentation and governance artefacts to support delivery and operations.
• Collaborate with developers, business analysts, project managers and client stakeholders for successful delivery.
• Identify ServiceNow capabilities to enhance client solutions and drive continuous improvement.

Skills

ServiceNow

Solution Architecture

Enterprise Architecture

Stakeholder engagement

Technical leadership

Integration design

Design governance

Documentation

Tools

ServiceNow Modules

APIs/Integrations

Job description

We are currently seeking an experienced ServiceNow Solution Architect to lead the design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments.

This role provides the opportunity to work closely with business stakeholders, delivery teams, and technical leaders to shape innovative ServiceNow solutions that improve customer experiences, optimise service operations, and drive digital transformation outcomes. You will play a key role in defining solution architectures, guiding implementation teams, and ensuring solutions align with both business objectives and enterprise architecture standards.

Key Responsibilities

• Lead ServiceNow architecture initiatives from inception through to implementation and ongoing enhancement.
• Design scalable, secure, and maintainable ServiceNow solutions that align with business goals and enterprise architecture standards.
• Collaborate with business stakeholders to understand requirements and translate them into effective solution architectures.
• Act as a trusted technical advisor and subject matter expert across ServiceNow implementations and integrations.
• Provide architectural leadership across ServiceNow modules and digital workflow solutions.
• Design and oversee integrations between ServiceNow and enterprise applications, platforms, and third-party systems.
• Drive the adoption of reusable architecture assets, frameworks, and best practices to improve delivery efficiency and solution consistency.
• Support implementation teams by providing technical direction, design governance, and architectural guidance throughout the project lifecycle.
• Lead architecture reviews and ensure solutions meet performance, scalability, security, and compliance requirements.
• Produce architecture documentation, solution designs, and technical artefacts that support implementation and ongoing support activities.
• Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful project delivery.
• Contribute to innovation and continuous improvement initiatives by identifying new ServiceNow capabilities and opportunities to enhance client solutions.

Skills & Experience

• Extensive experience delivering ServiceNow solutions across enterprise environments.
• Proven experience leading ServiceNow architecture, implementation, and integration initiatives.
• Strong understanding of ServiceNow platform capabilities, architecture principles, and solution design methodologies.
• Experience designing end-to-end ServiceNow solutions that support digital transformation and service optimisation objectives.
• Strong knowledge of ServiceNow modules, workflows, integrations, and platform best practices.
• Experience working directly with business stakeholders to translate strategic and operational requirements into technical solutions.
• Ability to provide architectural leadership across multiple projects and delivery teams.
• Strong documentation skills, including solution architectures, technical designs, and governance artefacts.
• Excellent stakeholder engagement, consulting, and communication skills.
• Ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong problem-solving and analytical capabilities with a focus on delivering practical, business-aligned outcomes.
• Experience working within Agile, Waterfall, or hybrid delivery environments.

Cognizant is committed to providing Equal Employment Opportunities.

Successful candidates will be required to undergo a background check.