ServiceNow Solution Architect - Digital Transformation Lead

Cognizant; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Cognizant seeks an experienced ServiceNow Solution Architect to lead design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments.

You will work closely with business stakeholders, delivery teams, and technical leaders to shape innovative ServiceNow solutions that improve customer experiences, optimise service operations, and drive digital transformation outcomes.

Qualifications

• Extensive experience delivering ServiceNow solutions across enterprise environments.
• Proven experience leading ServiceNow architecture, implementation, and integration initiatives.
• Strong understanding of ServiceNow capabilities, architecture principles, and design methodologies.
• Experience translating business requirements into technical Solution Architectures.

Responsibilities

• Lead ServiceNow architecture initiatives from inception through to implementation and ongoing enhancement.
• Design scalable, secure, and maintainable ServiceNow solutions that align with business goals and enterprise standards.
• Collaborate with stakeholders to translate requirements into effective solution architectures.
• Act as a trusted technical advisor across ServiceNow implementations and integrations.
• Provide architectural leadership across ServiceNow modules and digital workflow solutions.
• Design and oversee integrations between ServiceNow and enterprise applications and third-party systems.
• Drive reusable architecture assets and best practices to improve delivery efficiency.
• Support implementation teams with technical direction and governance throughout the project lifecycle.
• Lead architecture reviews ensuring performance, scalability, and compliance.
• Produce architecture documentation and governance artefacts to support delivery and operations.
• Collaborate with developers, business analysts, project managers and client stakeholders for successful delivery.
• Identify ServiceNow capabilities to enhance client solutions and drive continuous improvement.

Skills

ServiceNow

Solution Architecture

Enterprise Architecture

Stakeholder engagement

Technical leadership

Integration design

Design governance

Documentation

Tools

ServiceNow Modules

APIs/Integrations

Job description

Cognizant seeks an experienced ServiceNow Solution Architect to lead design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments.

You will work closely with business stakeholders, delivery teams, and technical leaders to shape innovative ServiceNow solutions that improve customer experiences, optimise service operations, and drive digital transformation outcomes.