Senior ServiceNow Solutions Architect

Cognizant; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Cognizant seeks an experienced ServiceNow Solution Architect to lead the design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments in Australia.

You will collaborate with business stakeholders, delivery teams, and technical leaders to shape innovative ServiceNow solutions that improve customer experiences, optimise service operations, and drive digital transformation outcomes.

Qualifications

• Experience delivering ServiceNow solutions across large enterprise environments.
• Proven leadership of ServiceNow architecture, implementation and integration initiatives.
• Strong understanding of ServiceNow capabilities, architecture principles and design methodologies.
• Experience designing end-to-end ServiceNow solutions for digital transformation and service optimisation.
• Knowledge of ServiceNow modules, workflows, integrations and best practices.
• Ability to translate strategic requirements into technical solutions for business stakeholders.

Responsibilities

• Lead ServiceNow architecture initiatives from inception through implementation and enhancement.
• Design scalable, secure, and maintainable ServiceNow solutions aligned with business goals and enterprise standards.
• Collaborate with stakeholders to understand requirements and translate them into architectures.
• Provide architectural direction and governance across implementations and integrations.
• Oversee integrations between ServiceNow and enterprise applications and third-party systems.
• Promote reuse of architecture assets, frameworks, and best practices to improve delivery efficiency.
• Support delivery teams with technical direction and governance throughout projects.
• Lead architecture reviews to ensure performance, scalability, and security requirements are met.
• Produce architecture documentation and artefacts to support delivery and support.
• Collaborate with developers, analysts, project managers, and client stakeholders for successful delivery.
• Drive innovation by identifying ServiceNow capabilities to enhance client solutions.

Skills

ServiceNow

Architecture leadership

Integration design

Stakeholder engagement

Enterprise architecture

Agile/Hybrid delivery

Documentation

Job description

Cognizant seeks an experienced ServiceNow Solution Architect to lead the design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments in Australia.

You will collaborate with business stakeholders, delivery teams, and technical leaders to shape innovative ServiceNow solutions that improve customer experiences, optimise service operations, and drive digital transformation outcomes.