ServiceNow PSDS/CSM Tech Consultant - Hybrid Growth

Sydney Water; Parramatta; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid Work Environment

Novated Leasing

Continuous Professional Growth

Competitive Compensation

Job summary

Sydney Water is seeking an experienced ServiceNow Technical Consultant to lead PSDS/CSM deployments and platform governance for a strategic Developer/B2B Platform in Greater Sydney. The role partners with analysts, architects, and delivery partners to maximise OOTB capabilities, while balancing customisations against business value.

Hybrid work environment with professional growth opportunities, and a focus on scalable, maintainable, high-quality outcomes across the ServiceNow landscape.

Qualifications

• Degree in Information Systems or related discipline.
• Australian Citizenship or Permanent Residency required.
• Certifications such as ServiceNow PSDS/CSM Professional Suite are highly regarded.

Responsibilities

• Lead ServiceNow implementations and enhancements ensuring alignment with best practices.
• Collaborate with stakeholders and delivery teams to deliver high value outcomes.
• Review requirements and designs to ensure alignment with architecture and guidelines.
• Promote reusable frameworks and standards to improve efficiency.
• Ensure quality, security and DevOps standards are adhered to.

Skills

ServiceNow PSDS/CSM

Stakeholder management

Solution design

Governance

DevOps practices

Agile / Waterfall delivery

People leadership

Platform governance

Automation & AI (Now AI)

Education

Degree in Information Systems or related

Tools

ServiceNow PSDS/CSM

Integration Hub

MID Server

Now Support

REST integrations

SNC

Job description

Sydney Water is seeking an experienced ServiceNow Technical Consultant to lead PSDS/CSM deployments and platform governance for a strategic Developer/B2B Platform in Greater Sydney. The role partners with analysts, architects, and delivery partners to maximise OOTB capabilities, while balancing customisations against business value.

Hybrid work environment with professional growth opportunities, and a focus on scalable, maintainable, high-quality outcomes across the ServiceNow landscape.