Hybrid Digital Experience Specialist – Site Operations

Sydney Water; Parramatta; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid Work Environment

Wellbeing support

Novated Leasing

Job summary

Sydney Water in Parramatta is seeking a Digital Experience Specialist to deliver and securely operate, monitor, maintain and manage digital site support services across multiple sites to ensure effective and resilient delivery.

You will collaborate with Digital teams and external providers to maintain day-to-day operations, develop reports and dashboards, and contribute to performance metrics while adhering to policy frameworks and customer-focused delivery.

Qualifications

• Minimum 5 years’ experience in Information Technology.
• Minimum 3 years’ experience in delivery, implementation and operation of digital operations services.
• Technical expertise in operating and maintaining site services.
• Technical knowledge of site technologies and digital operations experience.
• Working knowledge of enabling infrastructure technologies and digital resilience.

Responsibilities

• Deliver, operate, monitor, maintain and manage digital site support services across all sites with service levels and resilience.
• Collaborate with Digital teams to support delivery, development and continuous improvement of foundation services.
• Work with external providers to maintain and monitor digital site services, reporting risks and performance impacts.
• Create and maintain reports and dashboards for digital operations services.
• Contribute to operational performance metrics and compliance with policy frameworks.
• Identify and report risks and issues to the function lead with a customer-focused approach.

Skills

Digital operations

Communication skills

Stakeholder collaboration

Problem solving

Team focus

Customer service

Digital solutions delivery

Education

Tertiary IT degree or equivalente

Tools

Dayforce

Job description

Sydney Water in Parramatta is seeking a Digital Experience Specialist to deliver and securely operate, monitor, maintain and manage digital site support services across multiple sites to ensure effective and resilient delivery.

You will collaborate with Digital teams and external providers to maintain day-to-day operations, develop reports and dashboards, and contribute to performance metrics while adhering to policy frameworks and customer-focused delivery.