Digital Experience Architect (Hybrid + Wellbeing)

Sydney Water; Sydney; Híbrido; AUD 100.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Environment

24/7 Wellbeing Support

Novated Leasing

Descripción de la vacante

Sydney Water is seeking a Digital Services – Digital Experience Specialist on a fixed-term basis to deliver and securely operate digital site support services. Based in Parramatta, you will monitor, maintain and manage services to ensure resilience and service levels, while collaborating with internal and external teams to drive continuous improvement.

The role requires a tertiary IT/CS degree or equivalent experience, with 5+ years in IT and 3+ years in delivering digital operations services.

Formación

• Tertiary degree qualification in information technology, computer science or equivalent.
• Minimum 5 years’ experience in Information Technology.
• Minimum 3 years’ experience in delivery, implementation and operation of digital operations services.
• Demonstrated ability to operate and implement digital operations across multiple locations.
• Excellent communication skills and customer service orientation.
• Ability to communicate complex technical problems clearly to customers.
• Demonstrated collaboration with internal and external stakeholders.

Responsabilidades

• Deliver, securely operate, monitor, maintain and manage digital site support services across all sites ensuring service levels, availability, capacity, and resilience.
• Collaborate with all Digital teams and relevant frameworks to provide information on digital site support services supporting delivery, development, and continuous improvement of future foundation services.
• Work with external service providers to operate and implement day-to-day maintenance and monitoring of all digital site support systems and services, informing the functional lead of any risks, issues, and performance impacts.
• Collaborate and deliver information to monitor and maintain digital site support services reports and processes.
• Contribute to operational performance metrics and dashboards for all Sydney Water digital operations services.
• Ensure adherence to Sydney Water policy, process, and frameworks.
• Ensure risks and issues are identified and reported on a continual basis to the function lead, ensuring customer focused delivery.

Conocimientos

Digital operations

Customer service

Communication

Problem solving

Stakeholder management

Educación

IT/CS degree

Descripción del empleo

Sydney Water is seeking a Digital Services – Digital Experience Specialist on a fixed-term basis to deliver and securely operate digital site support services. Based in Parramatta, you will monitor, maintain and manage services to ensure resilience and service levels, while collaborating with internal and external teams to drive continuous improvement.

The role requires a tertiary IT/CS degree or equivalent experience, with 5+ years in IT and 3+ years in delivering digital operations services.