ServiceNow Platform Specialist for Automation & AI
Asahi
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Job summary
Asahi Beverages in Melbourne is seeking a ServiceNow Specialist to enhance our ServiceNow platform, delivering smarter, more efficient digital services across the business. You will combine technical expertise with a continuous improvement mindset to support platform enhancements, improve service delivery and drive automation.
You will collaborate with Digital, IT, HR and business stakeholders, translate business needs into practical ServiceNow solutions, coordinate with our offshore team, and
Qualifications
- Hands-on experience supporting or managing ServiceNow within a complex business environment.
- Experience coordinating platform enhancements, managing competing priorities and supporting continuous improvement initiatives.
- Strong knowledge of ServiceNow and IT service management processes.
- Experience working with offshore or distributed technical teams and external delivery partners.
- Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions.
Responsibilities
- Support the ongoing management, performance and continuous improvement of the ServiceNow platform.
- Coordinate platform enhancements, integrations and development activities, balancing business priorities with operational needs.
- Work closely with an offshore technical team to support delivery quality, timelines and outcomes.
- Partner with business and technology stakeholders to understand requirements and deliver practical platform solutions.
- Identify opportunities to improve service delivery through automation, self-service and emerging AI capabilities.
Skills
Job description
Asahi Beverages in Melbourne is seeking a ServiceNow Specialist to enhance our ServiceNow platform, delivering smarter, more efficient digital services across the business. You will combine technical expertise with a continuous improvement mindset to support platform enhancements, improve service delivery and drive automation.
You will collaborate with Digital, IT, HR and business stakeholders, translate business needs into practical ServiceNow solutions, coordinate with our offshore team, and
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