Digital Servicenow Specialist

Asahi Beverages; Melbourne; On-site; AUD 100,000 - 150,000; Full time

Job summary

Asahi Beverages in Melbourne is seeking a ServiceNow Specialist to enhance and support its ServiceNow platform. You will work with Digital, IT, HR and business stakeholders to translate needs into practical solutions, coordinating with an offshore team to deliver results and continuously improve the platform.

You will identify automation opportunities, streamline processes and explore AI-driven enhancements to improve service delivery across the business.

Qualifications

• Hands-on experience supporting or managing ServiceNow in a complex environment.
• Experience coordinating platform enhancements and continuous improvement initiatives.
• Strong knowledge of ServiceNow and IT service management processes.

Responsibilities

• Support ongoing management, performance and improvement of the ServiceNow platform.
• Coordinate enhancements, integrations and development activities with business priorities.
• Work with offshore teams to ensure delivery quality and timelines.
• Partner with stakeholders to translate requirements into practical platform solutions.
• Identify automation opportunities and AI-enabled improvements for service delivery.

Skills

ServiceNow

Stakeholder management

IT service management

Automation

Tools

ServiceNow Admin tooling

Job description

Your Impact

Play a key role in enhancing Asahi Beverages’ ServiceNow platform, helping deliver smarter, more efficient digital services across the business. Combining technical expertise with a continuous improvement mindset, you’ll support platform enhancements, improve service delivery and identify opportunities to simplify processes through automation.

Working closely with Digital, IT, HR and business stakeholders, you’ll help translate business needs into practical ServiceNow solutions, coordinate delivery with our offshore team and contribute to the ongoing development of this important business platform.

Key Responsibilities

• Support the ongoing management, performance and continuous improvement of the ServiceNow platform.
• Coordinate platform enhancements, integrations and development activities, balancing business priorities with operational needs.
• Work closely with an offshore technical team to support delivery quality, timelines and outcomes.
• Partner with business and technology stakeholders to understand requirements and deliver practical platform solutions.
• Identify opportunities to improve service delivery through automation, self-service and emerging AI capabilities.

About You

You're an experienced ServiceNow Specialist who brings strong technical knowledge, a proactive approach to problem-solving and the ability to work effectively with stakeholders. You enjoy improving systems, finding smarter ways of working and contributing to solutions that make a real difference.

• Hands-on experience supporting or managing ServiceNow within a complex business environment.
• Experience coordinating platform enhancements, managing competing priorities and supporting continuous improvement initiatives.
• Strong knowledge of ServiceNow and IT service management processes.
• Experience working with offshore or distributed technical teams and external delivery partners.
• Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions.