ServiceNow Lead Architect: Now Assist & AI Agent Expert

Svitla Systems, Inc.; Sydney; Sur place; AUD 190 000 - 260 000; Plein temps

Résumé du poste

Svitla Systems Inc. is hiring a ServiceNow Lead Architect for a full-time, office-based role in Sydney, Australia. The project spans about six months, focusing on designing and implementing scalable Now Assist and AI-driven ServiceNow solutions.

The candidate will lead architecture discussions, govern platform design, and ensure alignment with IT strategy while managing complex multi-module integrations and stakeholder communications.

Qualifications

• Minimum 5 years of experience in ServiceNow architecture and solution design across multiple modules.
• Proven experience implementing Now Assist and AI Agents on the ServiceNow platform.
• Strong understanding of AI frameworks, ML integrations, and intelligent automation within ServiceNow.
• Experience with migration and transition projects involving multi-module integrations.
• Expertise in managing technical stakeholders across IT and business domains.
• Strong knowledge of documentation, architectural governance, and presentation.
• ServiceNow CSA and CTA certifications or equivalent preferred.

Responsabilités

• Design end-to-end ServiceNow solutions encompassing ITSM & HRSD, and AI-driven modules such as Now Assist and AI Agents.
• Lead architectural design, roadmap planning, and integration of Now Assist AI capabilities, including Generative AI and workflow intelligence.
• Translate business requirements into robust architecture and system design documentation.
• Provide technical leadership across transition and transformation projects, ensuring quality delivery and adherence to ServiceNow best practices.
• Collaborate with ServiceNow product owners, developers, business analysts, and enterprise architects to design sustainable, scalable solutions.
• Lead performance optimization, custom app architectures, and platform scalability initiatives.
• Govern the ServiceNow platform architecture, ensuring compliance with security, data management, and performance standards.
• Manage technical stakeholder communications with executives, delivery teams, and client representatives.
• Mentor development and configuration teams to ensure architectural consistency and maintain technical excellence.
• Stay updated on new ServiceNow features, focusing on AI capabilities, automation frameworks, and Now Assist extensions.

Connaissances

ServiceNow

Now Assist

AI Agents

AI/ML integration

Architecture design

Stakeholder management

Documentation governance

Multi-module integrations

Formation

ServiceNow CSA

ServiceNow CTA

Outils

ServiceNow

Description du poste

Svitla Systems Inc. is hiring a ServiceNow Lead Architect for a full-time, office-based role in Sydney, Australia. The project spans about six months, focusing on designing and implementing scalable Now Assist and AI-driven ServiceNow solutions.

The candidate will lead architecture discussions, govern platform design, and ensure alignment with IT strategy while managing complex multi-module integrations and stakeholder communications.