SERVICENOW TECHNICAL CONSULTANT

Svitla Systems, Inc.; Sydney; Hybrid; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Bonuses for referrals

Free tech webinars and meetups

Awesome team

Zusammenfassung

Svitla Systems, Inc. in Sydney is seeking a ServiceNow Technical Consultant for a full-time hybrid role (40 hours per week). The role focuses on design, configuration, and deployment of ServiceNow ITSM, Service Design, and Now Assist capabilities.

You will work under senior architects to implement ITIL-aligned processes, configure CMDB, Service Catalog, SLAs, and work with Now Assist, testing, documentation, and user training.

Qualifikationen

• 1–3 years hands-on ServiceNow configuration or development.
• Exposure to Now Assist configuration or integration with ITSM modules.
• Understanding of Service Catalog design and SLAs.
• Strong knowledge of CMDB structure, relationships and data import processes.
• Understanding of ITIL processes and service design principles.
• Strong problem-solving abilities and attention to detail.
• Good communication skills and ability to work collaboratively within delivery teams.

Aufgaben

• Assist in the implementation and configuration of ServiceNow ITSM processes, including incident, problem, change, and request management.
• Contribute to the setup and customization of Service Catalog items, workflows, and approvals.
• Support the configuration and integration of Now Assist and AI-driven ServiceNow features.
• Work on Service Design artifacts, ensuring alignment with established service delivery models.
• Develop and maintain SLAs, notifications, and performance metrics for IT services.
• Conduct CMDB data loads, reconciliation, and maintenance to ensure data accuracy and relationships.
• Collaborate with business analysts and senior developers to deliver configured solutions that meet business requirements.
• Participate in testing, documentation, and user training for ServiceNow modules.
• Provide ongoing support and enhancement of deployed ServiceNow solutions.
• Learn and stay current with new ServiceNow releases and platform features.

Kenntnisse

ServiceNow

ITIL

CMDB

Now Assist

Team collaboration

Tools

ServiceNow

Jobbeschreibung

Svitla Systems Inc. is looking for a ServiceNow Technical Consultant for a full-time hybrid position (40 hours per week) in Sydney, Australia.

Our client is a modern technology company offering enterprise IT solutions to improve employee workflows, infrastructure health, and enhanced customer services.

Position Overview:

The ServiceNow Technical Consultant will support the design, configuration, and deployment of ServiceNow modules, with a focus on ITSM, Service Design, and Now Assist capabilities. The perfect candidate will have hands-on experience with Service Catalog management, SLAs, and CMDB configuration, while contributing to the delivery of high-quality ServiceNow solutions under the guidance of senior architects and technical leads.

Requirements

• 1–3 years of hands-on experience in ServiceNow configuration or development.
• Exposure to Now Assist configuration or integration with ITSM modules.
• Practical understanding of Service Catalog design and Service Level Agreements.
• Strong knowledge of CMDB structure, relationships, and data import processes.
• Understanding of ITIL processes and service design principles.
• Strong problem-solving abilities and attention to detail.
• Good communication skills and ability to work collaboratively within delivery teams.

Nice to have

• ServiceNow Certified System Administrator (CSA) or equivalent certification.
• Exposure to Generative AI capabilities or workflow automation in ServiceNow.
• Experience in Agile or DevOps-based project environments.
• Eagerness to learn, adapt quickly, and grow into an advanced technical or architectural role.

Responsibilities

• Assist in the implementation and configuration of ServiceNow ITSM processes, including incident, problem, change, and request management.
• Contribute to the setup and customization of Service Catalog items, workflows, and approvals.
• Support the configuration and integration of Now Assist and AI-driven ServiceNow features.
• Work on Service Design artifacts, ensuring alignment with established service delivery models.
• Develop and maintain SLAs, notifications, and performance metrics for IT services.
• Conduct CMDB data loads, reconciliation, and maintenance to ensure data accuracy and relationships.
• Collaborate with business analysts and senior developers to deliver configured solutions that meet business requirements.
• Participate in testing, documentation, and user training for ServiceNow modules.
• Provide ongoing support and enhancement of deployed ServiceNow solutions.
• Learn and stay current with new ServiceNow releases and platform features.

We offer

• Exciting opportunity to take the lead role in unlocking new business opportunities and driving market expansion.
• Competitive compensation based on skills and experience.
• Legal employment in accordance to NES.
• Bonuses for recommendations of new employees.
• Bonuses for article writing, public talks, other activities
• Free tech webinars and meetups organized by Svitla.
• Awesome team, friendly and supportive community!

Why join Svitla

Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients - from innovative start-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results. We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world. Together, we are coding a brighter tomorrow - and living it.