ServiceNow Lead Architect

Svitla Systems, Inc.; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Svitla Systems Inc. is seeking a ServiceNow Lead Architect for a full-time role in Sydney, Australia. The candidate will define, design, and implement scalable ServiceNow solutions with a hands-on focus on Now Assist and AI Agents, while leading architectural governance and stakeholder alignment.

The role requires leading design discussions, ensuring IT strategy alignment, and mentoring delivery teams across ITSM, HRSD, and AI modules to deliver secure, scalable solutions.

Qualifications

• 5+ years of ServiceNow architecture and solution design across multiple modules.
• Experience implementing Now Assist and AI Agents on the ServiceNow platform.
• Knowledge of AI frameworks, ML integrations and intelligent automation in ServiceNow.
• Experience with migration projects involving multi-module integrations.
• Stakeholder management across IT and business domains.
• CSA/CTA certifications preferred.

Responsibilities

• Design end-to-end ServiceNow solutions including ITSM & HRSD and AI-driven modules.
• Lead architecture design, roadmap planning and Now Assist AI capability integration.
• Translate business requirements into architecture and system design docs.
• Provide technical leadership across transition projects with quality delivery.
• Collaborate with product owners, developers, analysts and architects.
• Lead performance optimization and platform scalability initiatives.
• Govern the ServiceNow architecture with security and data standards.
• Manage communications with executives and client stakeholders.
• Mentor development and configuration teams to maintain excellence.
• Stay updated on new ServiceNow features, especially AI features.

Skills

ServiceNow architecture

Now Assist

AI Agents

AI frameworks

Machine learning integrations

Intelligent automation

Migration & multi-module integrations

Stakeholder management

Documentation & governance

Now Assist extensions

Education

CSA

CTA

Tools

ServiceNow platform

Job description

Svitla Systems Inc. is looking for a ServiceNow Lead Architect for a full-time position (40 hours per week) in Australia. Our client is a modern technology company offering enterprise IT solutions to improve employee workflows, infrastructure health, and enhanced customer services.

The ServiceNow Lead Architect is responsible for defining, designing, and implementing scalable ServiceNow solutions aligned with enterprise objectives. This role requires hands-on expertise in the latest ServiceNow capabilities, with a strong focus on Now Assist and AI Agent implementation. The architect will lead technical design discussions, oversee platform governance, and manage the transition of complex ServiceNow solutions while ensuring alignment with business outcomes and IT strategy.

The candidate must work from the office in Sydney. The project's expected duration is 6 months

Requirements

• Minimum 5 years of experience in ServiceNow architecture and solution design across multiple modules.
• Proven experience implementing Now Assist and AI Agents on the ServiceNow platform.
• Strong understanding of AI frameworks, machine learning integrations, and intelligent automation within ServiceNow.
• Experience with migration and transition projects involving multi-module integrations.
• Expertise in managing technical stakeholders across both IT and business domains.
• Strong knowledge of documentation, architectural governance, and presentation.
• ServiceNow Certified System Administrator (CSA) and Certified Technical Architect (CTA) or equivalent certification preferred.

Nice to have

• Experience in enterprise transformation or modernization programs.
• Exposure to GenAI and LLM-driven solutions within ServiceNow ecosystems.
• Familiarity with Agile/DevOps delivery frameworks.
• Strong problem-solving and analytical mindset with a collaborative approach.

Responsibilities

• Design end-to-end ServiceNow solutions encompassing ITSM & HRSD, and AI-driven modules such as Now Assist and AI Agents.
• Lead the architectural design, roadmap planning, and integration of Now Assist AI capabilities, including Generative AI and workflow intelligence.
• Translate business requirements into robust architecture and system design documentation.
• Provide technical leadership across transition and transformation projects, ensuring quality delivery and adherence to ServiceNow best practices.
• Collaborate with ServiceNow product owners, developers, business analysts, and enterprise architects to design sustainable, scalable solutions.
• Lead performance optimization, custom app architectures, and platform scalability initiatives.
• Govern the ServiceNow platform architecture, ensuring compliance with security, data management, and performance standards.
• Manage technical stakeholder communications with executives, delivery teams, and client representatives.
• Mentor development and configuration teams to ensure architectural consistency and maintain technical excellence.
• Stay updated on new ServiceNow features, focusing on AI capabilities, automation frameworks, and Now Assist extensions.

Why join Svitla

Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients - from innovative start-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results. We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world. Together, we are coding a brighter tomorrow - and living it.