ServiceNow Integrations Engineer — Internal & Client Work

Data#3; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

Data#3 is looking for a ServiceNow integrations specialist to design, build and maintain integrations across ServiceNow and other platforms within our growing Managed Services ecosystem. You will work with technical customers and internal teams to translate requirements into reliable, scalable solutions.

You will join a close-knit team in Sydney, balancing internal projects (about 70%) with customer-facing work (about 30%).

Qualifications

• Experience building and maintaining ServiceNow integrations.
• ServiceNow administration and configuration experience.
• Able to work independently, manage changing priorities and contribute to a small team.
• Confident communicating with technical customers and internal stakeholders.
• Experience in an MSP, consultancy or similarly responsive setting is advantageous.
• ServiceNow CSA; Application Developer or ITIL certification is desirable.

Responsibilities

• Design, build and maintain integrations between ServiceNow and other platforms
• Develop workflows, scripts, business rules, UI policies and custom applications
• Work with technical customers and internal teams to understand requirements
• Troubleshoot issues, complete root-cause analysis and implement reliable fixes
• Contribute to technical specifications, testing, releases, patches and upgrades
• Explore ServiceNow AI capabilities and other prompt-based tools where relevant

Skills

ServiceNow integrations

ServiceNow administration

Technical communication

Team collaboration

Education

ServiceNow Certified System Administrator (CSA)

ITIL certification

Application Developer certification (optional)

Job description

Data#3 is looking for a ServiceNow integrations specialist to design, build and maintain integrations across ServiceNow and other platforms within our growing Managed Services ecosystem. You will work with technical customers and internal teams to translate requirements into reliable, scalable solutions.

You will join a close-knit team in Sydney, balancing internal projects (about 70%) with customer-facing work (about 30%).