Servicenow Delivery Lead - Flexible Hybrid

Infosys; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

Infosys Sydney seeks a Client Solutions Manager for eCommerce to shape advertising strategies, manage key client relationships, and drive revenue growth across major brands. You will translate data into actionable insights and guide clients through complex digital challenges with cutting‑edge tools.

This 12‑month contract focuses on performance marketing, platform optimization, and strategic upsells, requiring strong collaboration with internal teams and agency partners to deliver measurable

Qualifications

• 5–6 years in performance marketing; 8–10 years preferred.
• Experience with Direct Response and D2C e-commerce.
• Strong ad-tech, data & analytics background.
• Familiarity with AI tools in marketing.
• Experience in agencies or client-side roles.

Responsibilities

• Cultivate relationships with client stakeholders and agency partners.
• Inform strategy using platform advertising expertise and KPIs.
• Consult on advertising solutions, integrations, and real-time optimizations.
• Oversee revenue delivery and track account spend.
• Translate data into actionable insights with dashboards.
• Pursue upsell opportunities with internal partners.
• Educate clients on product developments and best practices.

Skills

Client relationships

Performance marketing

Data analytics

Campaign optimization

AI in marketing

Strategic thinking

Tools

Analytics dashboards

Job description

Client Solutions Manager, eCommerce [213707]

Aquent is partnering with a leading global technology company at the forefront of connecting billions of people worldwide. This innovative organization is dedicated to building communities and bringing the world closer together through groundbreaking products and platforms. As a strategic partner, Aquent helps this company attract exceptional talent who will drive forward their mission and significantly impact their vast ecosystem of users and advertisers.

We are seeking a dynamic and results-oriented professional to join a high-performing team focused on empowering businesses in the rapidly evolving digital commerce landscape. This is an incredible opportunity to make a tangible impact by shaping advertising strategies, fostering strong client relationships, and driving significant revenue growth for some of the world’s most recognized brands. You will be at the heart of guiding clients through complex digital challenges, leveraging cutting-edge tools, and contributing directly to their success in the e-commerce space.

Key Responsibilities

• Cultivate and expand robust relationships with key client stakeholders and agency partners, acting as a trusted advisor.
• Leverage deep expertise in platform advertising to inform strategic direction, develop effective measurement solutions, and optimize campaign structures aligned with client key performance indicators.
• Provide expert consultation on sophisticated advertising solutions, seamless integrations, and real-time campaign optimizations to maximize client outcomes.
• Oversee revenue delivery, meticulously track account spend, and ensure accurate revenue recognition for your portfolio of clients.
• Translate complex data into actionable insights, utilizing advanced analytics and dashboards to inform client strategies and demonstrate value.
• Collaborate closely with internal partners to proactively identify and pursue upsell opportunities, contributing directly to incremental revenue growth.
• Empower clients and agencies through comprehensive education on the latest product developments and industry best practices in digital advertising.

What You’ll Bring

To thrive in this role, you will possess a strong blend of strategic thinking, client-facing acumen, and deep technical understanding of digital advertising. Your ability to drive performance and foster growth will be paramount.

• Proven experience as a Client Solutions Manager or similar role within digital performance marketing.
• Hands-on expertise and proficiency in using leading advertising platform tools, specifically for campaign management and optimization.
• A minimum of 5-6 years of experience in performance marketing, with a preference for candidates bringing 8-10 years of extensive experience.
• Demonstrated success in Direct Response marketing and a solid understanding of the D2C e-commerce ecosystem.
• Strong background in ad-tech, data & analytics, with the ability to derive and present data-driven insights.
• Familiarity with applying AI tools and methodologies to enhance performance marketing strategies.

Desired Backgrounds & Experience

• Experience gained from independent agencies or client-side roles at major competitor platforms.
• Previous roles such as Head of Performance, Growth Lead, or Digital Performance Marketing Specialist are highly valued.
• Experience in managing complex client relationships and driving strategic outcomes.
• This is a 12-month contract opportunity.