ServiceNow CTA (Canberra)

Frank Recruitment Group; Canberra; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

Frank Recruitment Group is seeking a ServiceNow Chief Technical Architect to lead architectural design and implementation of ServiceNow solutions from Canberra, with hybrid work and NV1 clearance. You will guide cross-functional teams, ensure alignment with IT strategy, manage security and compliance, and translate business needs into scalable platform architectures.

This permanent role offers an opportunity to influence service management initiatives and platform evolution within a dynamic IT

Responsibilities

• Develop detailed solution architectures aligned with business priorities and technical constraints.
• Evaluate current ServiceNow configurations, identify gaps, and propose enhancements for service improvement.
• Engage with stakeholders to translate business challenges into technical solutions while maintaining security compliance.
• Review architectural decisions and maintain up‑to‑date documentation to support delivery and upgrades.
• Lead architecture design sessions, mentor development teams, and address complex technical issues during deployments.

Job description

Taking a lead role in advancing ServiceNow platform capabilities, the ServiceNow CTA will provide high-level architectural guidance to ensure alignment with strategic IT objectives. This position exists to drive the structural design and implementation of ServiceNow solutions, facilitating seamless integration across multiple business functions while upholding compliance and security standards. Working within a dynamic technical environment, the successful individual will have a tangible impact on the operational effectiveness of key service management initiatives and the long-term scalability of technology assets.

In this role, the ServiceNow CTA will apply specialist expertise to define and deliver architectural frameworks that support ongoing platform evolution. The position demands a proactive approach to managing complex requirements, balancing immediate operational needs with the foresight necessary for sustainable system development. Working in a hybrid arrangement based around Canberra, the technical architect will collaborate across multidisciplinary teams, ensuring that the ServiceNow platform evolves in a cohesive and robust manner.

Key responsibilities include developing detailed solution architectures that align with business priorities and technical constraints. This involves evaluating current platform configurations, identifying gaps or inefficiencies, and recommending enhancements that drive service improvement. The role requires continuous engagement with stakeholders to translate business challenges into technical solutions while maintaining compliance with established security protocols. Regularly reviewing architectural decisions and maintaining up-to-date documentation are essential to supporting ongoing operational delivery and future platform upgrades.

Day-to-day activities will see the ServiceNow CTA managing architectural design sessions, providing mentorship to development teams, and conducting thorough assessments of potential technology enhancements. Working closely with project managers and technical specialists, the role supports the resolution of complex technical issues and ensures that deployments meet quality and functionality standards. The hybrid working model offers flexibility, providing a balance between on-site collaboration in Canberra and remote work.

The technology environment centres on ServiceNow as the core platform for service management automation and optimisation. The architect will leverage their detailed knowledge of this platform to build scalable solutions that enhance user experience and operational efficiency. While this role focuses heavily on ServiceNow, it operates within a broader IT landscape requiring a solid understanding of integration points and supporting infrastructure components.

This is a permanent role suited to an experienced technical architect holding NV1 clearance and based in Canberra. The position provides the opportunity to contribute at a strategic level within a technically sophisticated environment. While no additional benefits are specified, the role offers a stable career path in a sector where specialised ServiceNow architecture skills are in demand.

Candidates considered for the role will typically demonstrate proven experience delivering architectural services focused on ServiceNow implementations. The ideal profile includes a strong grasp of architectural frameworks and design principles, combined with the ability to navigate complex operational and technical demands. Effective communication skills and the ability to work across teams in hybrid settings are essential for success.

This role is situated within the Information Technology and Services industry, supporting the delivery of technology solutions that enable critical business functions. The focus on ServiceNow and architectural leadership highlights its importance in ongoing IT transformation and service improvement initiatives.