ServiceNow Business Analyst / System Analyst at Sysintegra Pty Ltd

Sysintegra Pty Ltd; Adelaide; On-site; AUD 80,000 - 150,000; Full time

Benefits offered by this job

Work from home

Job summary

Sysintegra Pty Ltd in Adelaide is seeking a ServiceNow Business Analyst / System Analyst to join our team. You will facilitate discussions, design user stories, and configure CMDB and Asset Management in ServiceNow, translating business needs into clear requirements and solutions.

You will work in an Agile, hybrid delivery model, collaborate with stakeholders and vendors, and provide effort estimates for new investments while learning new ServiceNow modules.

Qualifications

• Facilitate discussions with teams and stakeholders.
• Design and document user stories for ServiceNow solutions.
• Configure CMDB, Asset Management and related modules.
• Produce formal requirements and solution specifications.

Responsibilities

• Design and map business requirements and stakeholder needs.
• Configure ServiceNow CMDB and Asset Management components.
• Provide effort estimates for new investment requests.
• Work in Agile and hybrid delivery models; collaborate with teams and suppliers.

Skills

Workshop facilitation

User stories design

Stakeholder management

Requirements gathering

Agile

Hybrid delivery

Tools

ServiceNow

CMDB

Asset Management

Job description

About Us

We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as managed support, training and continuous improvement roadmap/strategy. Please visit https://sysintegra.com.au to find out more about us.

The Opportunity

Here is a good opportunity for a ServiceNow Business Analyst / System Analyst to join our Adelaide team.

Requirements

Facilitate discussions with different teams, conduct workshops, design user stories Design and configure solutions for Configuration Management, Asset Management and CMDB in ServiceNow Produce the required specifications in line with the needs of the customer and the project - Business Requirements, Stakeholder Requirements, Solution Requirements, Process Mapping Provide effort estimates for new investment requests Ability to work both autonomously and with the wider Sysintegra team and third-party suppliers Work in Agile as well as Hybrid delivery models Learn and acquire new skills around additional and newer ServiceNow modules that are becoming available from time to time and master the technical configuration and development best practices as well as implementation methods

Job Details

• Job Types: Full-time, Permanent
• Pay: $80,000.00 – $150,000.00 per year
• Benefits: Work from home
• Work Location: In person