ServiceNow Consultant(Remote) (Remote)

Sysintegra Pty Ltd; Australia; Remote; AUD 120,000 - 180,000; Full time

Job summary

Sysintegra Pty Ltd is seeking a Senior ServiceNow Consultant to own design, architecture, and mapping of client business requirements to technical ServiceNow solutions. You will assess current-state processes, define solution options, determine integrations, and develop comprehensive implementation plans for enterprise environments.

Ideal candidates bring 6+ years in IT service management, deep ServiceNow expertise, and relevant CSA/CIS certifications.

Qualifications

• Minimum 6+ years of industry experience in IT service management and enterprise solutions.
• Strong background and deep experience with ServiceNow, with relevant certifications.
• ServiceNow CSA and CIS certifications preferred.
• Ability to manage multiple projects simultaneously while ensuring quality delivery.

Responsibilities

• Design, architecture, and mapping of client requirements to technical ServiceNow solutions.
• Define ServiceNow solution requirements, determine integration needs, and develop overall architecture and implementation plans.
• Lead architecture discussions and present to senior executives, coaching teammates as needed.

Skills

ServiceNow design

Requirements mapping

ServiceNow modules

IT service management

Web technologies

Architecture leadership

Integrations design

Project management

Mentoring

Troubleshooting

Education

ServiceNow CSA certification

ServiceNow CIS certification

Tools

ServiceNow

XML

HTML

JavaScript

CSS

AngularJS

Web services

Job description

We’re redefining ServiceNow consulting—fusingelite expertisewithstartupagilityto delivertransformative solutionsthat outsmart traditional Big-4 firms. We are one of thelargest and fastest growingsoftware consulting firms in our segment across Australia and New Zealand.

Our growth has been fuelled by a relentless focus on innovation, our own product development, and an outstanding customer-first culture – reflected in our customer satisfaction ratings consistently above 4.9/5. We are also on the radar of major industry analysts and global enterprise customers alike.

At our core, we believe in empowering people to thrive and grow, whether that’s our clients or our team.

Why You’ll Love Working Here

• Growth opportunities across Australia and New Zealand
• Flat structure, fast growth, high ownership culture
• Creative freedom to lead and implement your ideas
• Direct impact on growth, brand visibility and client experience

Candidate Location

Across India - Flexible Work Location

The Opportunity

At Sysintegra, we are looking for a **Senior ServiceNow Consultant**, responsible for overall design, architecture, and mapping of client business requirements to technical solutions. This role will work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine integration needs, and develop overall architecture and implementation plans.

Requirements

Skills

• Extensive experience in ServiceNow solutioning, including hands-on design & deployment.
• Expertise in mapping client business requirements to scalable and supportable technical solutions.
• Deep knowledge of any of the ServiceNow modules such as ITSM, ITOM, HRSD, CSM, FSM, SPM, and others.
• Strong background in IT service management solution implementation and ServiceNow development.
• Proficiency in front-end and backend technologies (XML, HTML, CSS, JavaScript, AngularJS, Jelly Script, Web Services, etc.).
• Ability to lead architecture discussions, develop business cases, and present to senior executives.
• Experience in designing and implementing integrations between ServiceNow and third-party applications.
• Proven track record in delivering large-scale ServiceNow projects adhering to best practices.
• Capability to coach and mentor team members through technical guidance and knowledge-sharing sessions.
• Strong analytical and troubleshooting skills to ensure high-quality technical solutions.
• Ability to act as a ServiceNow subject matter expert during executive briefings and marketing events.

Qualifications

• Minimum 6+ years of industry experience in IT service management and enterprise solutions.
• Strong background and deep experience with ServiceNow, with relevant certifications.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.
• Ability to manage multiple projects simultaneously while ensuring quality delivery.
• Engaging presentation style with the ability to lead discussions in technical and business settings.
• Experience in working under pressure and managing multiple campaigns at the same time.