ServiceNow Business Analyst / System Analyst

Sysintegra Pty; Brisbane; On-site; AUD 100,000 - 140,000; Full time

Job summary

Sysintegra Pty in Brisbane is seeking a ServiceNow Business Analyst / System Analyst to join our Brisbane team. You will facilitate discussions, run workshops, and design user stories to shape solutions across CMDB, Asset, and Configuration Management.

Work in Agile and Hybrid delivery, prepare specifications, provide effort estimates, and collaborate with internal teams and third-party suppliers to deliver value.

Qualifications

• Facilitate discussions with multiple teams and run workshops to gather requirements.
• Design and configure ServiceNow solutions for CMDB, Asset Management, and related modules.
• Produce clear specifications: BRD, stakeholder requirements, and process mappings.

Responsibilities

• Lead workshops and workshops to capture business needs and translate into user stories.
• Design and configure CMDB-related modules within ServiceNow.
• Provide effort estimates for new investments and align with Agile/project delivery.

Skills

Stakeholder facilitation

Workshop facilitation

User story design

ServiceNow

Agile delivery

Education

Bachelor's degree in relevant field

Tools

ServiceNow

CMDB design

Job description

ServiceNow Business Analyst / System Analyst

Job Type: Permanent position | Full time position

Job Description

About Us We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX).

Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as managed support, training and continuous improvement roadmap/strategy.

Please visit https://sysintegra.com.auto find out more about us.

The Opportunity

Here is a good opportunityfor a ServiceNowBusiness Analyst / System Analyst to join our Brisbane team.

Requirements:

• Facilitate discussions with different teams, conduct workshops, design user stories
• Design and configure solutions for Configuration Management, Asset Management and CMDB in ServiceNow
• Produce the required specifications in line with the needs of the customer and the project - Business Requirements, Stakeholder Requirements, Solution Requirements, Process Mapping
• Provide effort estimates for new investment requests
• Ability to work both autonomously and with the wider Sysintegra team and third-party suppliers
• Work in Agile as well as Hybrid delivery models
• Learn and acquire new skills around additional and newer ServiceNow modules that are becoming available from time to time and master the technical configuration and development best practices as well as implementation methods.