Service Writer

brandttractor; Hamilton; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training & development

Monthly incentives

Supportive team environment

Career advancement opportunities

EAP

Job summary

Brandt is seeking a Service Writer to join the Hamilton team for a 12-month fixed-term contract. You will provide administrative support to the Service Department, manage service work orders from start to finish, and ensure accurate records and documentation are maintained.

Reporting to the Service Manager, you will respond to inquiries, assist with reporting, processing claims, and support technicians with day-to-day tasks while delivering exceptional customer service to internal and external

Qualifications

• Strong organisational and time management skills.
• Professional and positive approach to customer service.
• Ability to prioritise tasks in a fast-paced environment.

Responsibilities

• Responding to customer and internal service enquiries.
• Creating and managing service work orders from start to finish.
• Maintaining accurate service records and department documentation.
• Updating customer and equipment information within company systems.
• Assisting with service reporting and departmental administration.
• Processing warranty and product improvement claims.
• Supporting technicians and management with day-to-day administrative tasks.
• Providing exceptional customer service to both internal and external customers.

Skills

Organizational skills

Time management

Customer service

Prioritisation

Positive attitude

Education

Year 12 or equivalent

Tools

Microsoft Office

CRM software

Job description

Looking for the Next Step in Your Career?

Brandt has an opportunity for an exceptional individual to join our Hamilton team as a Service Writer. This role is offered on a 12-month fixed-term contract.

What We Offer

• Ongoing training and development
• Base Salary and Monthly Incentives
• A supportive and collaborative team environment
• Career advancement opportunities within a global company
• Employee Assistance Program (EAP)

About the Role

Reporting to the Service Manager, you will provide administrative support to the Service Department and help keep daily operations running smoothly.

Key responsibilities include:

• Responding to customer and internal service enquiries
• Creating and managing service work orders from start to finish
• Maintaining accurate service records and department documentation
• Updating customer and equipment information within company systems
• Assisting with service reporting and departmental administration
• Processing warranty and product improvement claims
• Supporting technicians and management with day-to-day administrative tasks
• Providing exceptional customer service to both internal and external customers

About You

• Previous administration or customer service experience
• Strong organisational and time management skills
• Confidence using Microsoft Office and computer-based systems
• Ability to prioritise tasks and work in a fast-paced environment
• A professional and positive approach to customer service
• Mechanical or technical knowledge is advantageous but not essential
• Year 12 completion or relevant experience preferred

About us:

• Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
• At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.