Service Manager – Construction Equipment

Brandt Tractor; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Ongoing Training & Development

Great working environment

Advancement Opportunities

Employee Assistance Program

Vehicle, laptop, and phone

Competitive salary with monthly and yearly bonuses

Laptop

Phone

Bonuses

Job summary

A leading heavy equipment dealer in Adelaide is seeking a Service Manager to oversee the service department. The successful candidate will have strong communication skills and sound mechanical knowledge, ensuring exceptional customer satisfaction and leading departmental processes. This role offers a competitive salary, leadership opportunities, ongoing training, and a supportive work environment, pivotal for business growth. Ideal for those passionate about customer service and heavy machinery.

Qualifications

• Operations and management experience would be beneficial.
• Highly motivated to provide a clean, safe, and efficient service department.
• Specialised knowledge of John Deere construction equipment or similar heavy machinery would be a value addition.
• Specialised knowledge of John Deere construction equipment or similar heavy machinery is valuable.

Responsibilities

• Develop and monitor effective Service Department processes for customer satisfaction.
• Create annual goals and budgets aligned with the organization's objectives.
• Schedule and assign jobs according to employee skills.
• Ensure all tools and equipment are in good working order.
• Review work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

Skills

Strong communication skills

Excellent time management

Sound mechanical knowledge

People leadership experience

Job description

ARE YOU READY TO TAKE THE NEXT STEP WITH THIS EXCITING LEADERSHIP OPPORTUNITY?

Our Adelaide branch is looking for an exceptional individual to join our John Deere construction equipment service department as a Service Manager. To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer’s needs.

About the role:

• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Review work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

About you:

To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer’s needs.

• Sound mechanical knowledge.
• Operations and management experience would be beneficial.
• People leadership experience would be beneficial.
• Highly motivated to provide a clean, safe, and efficient service department.
• Specialised knowledge of John Deere construction equipment or similar heavy machinery would be a value addition.

What we offer:

• Leadership Opportunity
• Opportunity to be pivotal in the growth and success of our Business.
• Ongoing Training & Development
• Great working environment
• Advancement Opportunities
• Employee Assistance Program
• Vehicle, laptop, and phone
• Competitive salary with monthly and yearly bonuses

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.

ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW!