Service Advisor

DC Motors Group; Rockhampton Regional; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Vehicle discounts

Health insurance

Employee assistance program

Job summary

Autopact CQ is seeking a motivated Service Advisor to join our busy automotive service team. You’ll be the key link between customers and workshop technicians, ensuring a smooth, transparent, and high-quality service from booking through to vehicle handover.

This full-time role suits someone with strong customer service, an exceptional phone manner, and a drive to excel within a company that values its people and fosters a positive culture.

Qualifications

• Experience in customer service with a professional phone manner.
• Strong communication and multitasking skills.
• Ability to work with workshop staff and customers to manage bookings.

Responsibilities

• Greet and assist customers visiting the service department with a smile.
• Handle inbound and outbound calls with professionalism and care.
• Manage customer bookings and coordinate loan vehicles and transport.
• Prepare job orders and provide administrative support to the service team.
• Set clear customer expectations and deliver outstanding service at every step.
• Address customer concerns effectively to ensure satisfaction.

Skills

Customer service

Phone communication

Team player

Multitasking

Job description

We are seeking a motivated and customer-focused Service Advisor to join our busy automotive service team. You will be the key link between our customers and workshop technicians, ensuring a smooth, transparent, and high-quality service experience from booking through to vehicle handover.

This role would suit someone who brings a strong background in customer service, an exceptional phone manner, and a drive to excel, this is your chance to join a company that values its people and fosters a positive culture.

Why Join Us?

Full-time stability with a competitive remuneration package tailored to your experience.

Be part of a friendly, supportive, and inclusive workplace culture.

Access comprehensive training and development opportunities to help you grow professionally.

Join a national company that offers a clear and defined career path for those ready to take the next step.

Enjoy amazing benefits for you and your family, including discounts on vehicles, finance, servicing, health insurance, and access to our Employee Assistance Program.

What You’ll Be Doing:

• Welcoming and assisting customers with a smile as they visit our service department.
• Handling inbound and outbound calls with professionalism and care.
• Managing customer bookings and coordinating loan vehicles and transport.
• Preparing job orders and providing administrative support to the service team.
• Setting clear customer expectations and delivering outstanding service every step of the way.
• Addressing customer concerns effectively and ensuring satisfaction.

Monday - Friday full-time position 7:30am-5pm

What We’re Looking For:

• Experience handling inbound and outbound calls with a customer-first approach.
• Excellent communication skills that shine in every interaction.
• A team player who thrives in a cooperative environment but can also work independently.
• Proven ability to multitask and stay organized in a fast-paced setting.
• A polished personal presentation that reflects our professional standards.
• Professional, reliable, and team-oriented attitude
• Previous experience in the automotive industry is a plus but not required.

About Us:

Autopact CQ is proud to be part of the Autopact Group, home to 30+ dealerships along the eastern seaboard and representing 37 of Australia’s top vehicle brands. Our mission is simple: ‘For everyone to Drive Away Happy, every time.’ This philosophy extends not just to our customers but also to our valued employees, suppliers, and broader community.

At the Autopact Group, we celebrate diversity and promote equal opportunity. Join us in building a supportive and inclusive workplace where everyone can thrive.