Service Advisor

Shepparton Automotive Group; Shepparton; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

On-the-job training

Factory training

Respectful and supportive culture

Individual and team incentive programs

Job summary

Shepparton Automotive Group is seeking an entry-level Service Advisor/Warranty Clerk in Shepparton, VIC. No experience needed; comprehensive on-the-job training will be provided to develop skills in service administration and customer care.

This role focuses on welcoming customers, processing bookings, invoicing, and warranty claims while learning manufacturer procedures and warranty options. A current driver's license and strong communication ability are essential.

Qualifications

• No experience required; training provided.
• Basic experience in a customer service role is an advantage.
• Capable IT skills and ability to work with multiple programs.
• Confidence in dealing with customers and good communication skills.
• Ability to work in a busy, diligent team.

Responsibilities

• Serve as the main contact for customers in the service department.
• Welcome customers on the day of their service.
• Complete training in reception, booking, invoicing, and warranty claims.
• Learn manufacturer service options, processes, and warranty procedures.
• Communicate with colleagues to schedule and complete repairs.
• Prepare repair orders, invoices, and process warranty claims.
• Update customer and warranty databases as required.
• Provide information and time-frames to customers regarding their vehicles.
• Liaise with manufacturers and suppliers to ensure warranty claims are processed correctly.
• Ensure compliance with warranty policies and procedures.

Skills

Customer service

Communication skills

IT literacy

Teamwork

Driver's license

Job description

Shepparton Automotive Group - Shepparton VIC

Are you an Experienced Service Advisor looking for a New Challenge or are you looking to start your career in Automotive, this could be the ideal role for you.

No experience needed as all the training you need will be provided. If you have a great work ethic, customer focused attitude and good communication skills this could be the role for you.

Shepparton Automotive Group is a family-owned dealership servicing Shepparton and surrounding towns and suburbs.

With multiple award-winning dealerships under our banner & our focus on community involvement, we pride ourselves on our professionalism, expertise and most of all, our customer service.

We are on the hunt for a focused service advisor/warranty clerk to join our team.

We're thrilled to announce that Shepparton Automotive Group is now under new ownership, marking the start of a fresh chapter dedicated to building your trust.

With a renewed focus on exceptional service and customer satisfaction, our passionate team is committed to delivering the outstanding experience you deserve.

Whether you're buying, selling, or servicing your vehicle, we're here to make your journey smooth and hassle-free. At Shepparton Automotive Group, we're driving excellence in everything we do.

In this role you will:

• Serve as the main point of contact for customers throughout their service experience.
• Welcome customers into the service department on the day of their service.
• Complete training in reception processes, booking procedures, invoicing, and warranty claims.
• Acquire knowledge of our manufacturer service options, processes, and warranty procedures.
• Communicate with colleagues to schedule and complete necessary repairs.
• Prepare repair orders, invoices, and process warranty claims accurately and efficiently.
• Update the customer and warranty databases as required.
• Communicate with customers, providing information and time-frames regarding their vehicles.
• Liaise with manufacturers and suppliers to ensure warranty claims are processed correctly and in a timely manner.
• Ensure compliance with warranty policies and procedures.

The ideal candidate will have:

No experience in needed for this Role as all training will be provided. this is a perfect entry level position for anyone wanting to step into an automotive industry administration role.

Basic experience in a previous customer service role is an advantage.

Capable IT skills and the ability to work with multiple programs.

Confidence in dealing with customers and good communication skills.

The ability to work in and support a busy, diligent team.

The ability to prioritise tasks and seek assistance where necessary.

A current, valid driver's license.

Dealership experience is advantageous but not essential. We will provide training for the right candidate.

More about the benefits:

On-the-job training.

Factory training where appropriate.

Respectful and supportive working culture.

Individual and team incentive programs (as appropriate).