Team Leader Traffic Response Operations

RACQ; City of Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Free roadside assistance

Employee discounts

Wellbeing initiatives

Flexible work options

Job summary

RACQ is seeking a Team Leader Traffic Response Operations to guide the Traffic Response Unit across Southeast Queensland. You will provide operational leadership to frontline responders, ensuring safe and efficient delivery of traffic and incident management services while aligning with stakeholder expectations.

Working with government agencies, emergency services and councils, you will develop team capability, strengthen partnerships and drive continuous improvement in a critical frontline

Qualifications

• Experience leading frontline teams in safety-critical settings.
• Strong understanding of traffic and incident management principles.
• Proven track record in performance management and service delivery.
• Coaching and mentoring capability to build high-performance teams.
• Excellent stakeholder engagement across agencies and contractors.

Responsibilities

• Provide leadership and support to a team of Traffic Response Officers to deliver safe and effective operational outcomes.
• Promote and maintain a strong safety culture across all aspects of service delivery.
• Providing operational leadership and escalation support during complex, high-risk and high-impact incidents.
• Monitoring network conditions, identifying operational risks and implementing appropriate mitigation strategies.
• Ensuring compliance with contractual obligations, operational KPIs, regulatory requirements and RACQ standards.
• Coordinating workforce planning, roster management, operational readiness and fleet availability.
• Building and maintaining effective relationships with emergency services, government agencies and internal stakeholders.
• Conducting incident investigations, debriefs and continuous improvement activities to enhance operational performance and safety outcomes.
• Supporting governance, risk and compliance activities, including safety and quality management requirements.
• Preparing operational reports, performance updates and supporting documentation for leadership and stakeholder review.
• Maintaining accurate operational records and administrative processes associated with service delivery.
• Assisting the Manager Traffic Response Operations with planning, reporting, projects, operational initiatives and continuous improvement activities.

Skills

Leadership

Team management

Stakeholder engagement

Traffic management

Incident management

Risk management

Communication

Decision making

Safety culture

Coaching

Education

Traffic management qualification

Job description

At RACQ, safety is at the heart of everything we do. As a leader within our Traffic Response Unit, you will play an important role in helping keep Southeast Queensland moving safely and efficiently. Leading a skilled team of frontline responders, you will support the delivery of Traffic & Incident Management Services that minimise disruption, restore network operations and assist those who rely on our road network every day.

No two days are the same. From coordinating operational responses and building stakeholder relationships to developing team capability and driving continuous improvement, you will have the opportunity to make a genuine difference to the safety and mobility of Queensland communities while contributing to RACQ's purpose of making a positive difference in the lives of Queenslanders.

At RACQ,we’regood people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

As Team Leader Traffic Response Operations, you will assist in leading RACQ's Traffic Response Unit, overseeing the delivery of Traffic and Incident Management Services across Southeast Queensland. You will provide operational leadership to a team of frontline responders, ensuring services are delivered safely, efficiently and in line with stakeholder expectations.

Working closely with government agencies, emergency services, local councils and internal stakeholders, you will support operational performance, develop team capability, strengthen key partnerships and identify opportunities to enhance service delivery across a critical frontline operation.

• Provide leadership, coaching and support to a team of Traffic Response Officers to deliver safe and effective operational outcomes.
• Promoting and maintaining a strong safety culture across all aspects of service delivery.
• Providing operational leadership and escalation support during complex, high-risk and high-impact incidents.
• Monitoring network conditions, identifying operational risks and implementing appropriate mitigation strategies.
• Ensuring compliance with contractual obligations, operational KPIs, regulatory requirements and RACQ standards.
• Coordinating workforce planning, roster management, operational readiness and fleet availability.
• Building and maintaining effective relationships with emergency services, government agencies and internal stakeholders.
• Conducting incident investigations, debriefs and continuous improvement activities to enhance operational performance and safety outcomes.
• Supporting governance, risk and compliance activities, including safety and quality management requirements.
• Preparing operational reports, performance updates and supporting documentation for leadership and stakeholder review.
• Maintaining accurate operational records and administrative processes associated with service delivery.
• Assisting the Manager Traffic Response Operations with planning, reporting, projects, operational initiatives and continuous improvement activities.

About you

To be successful in this role, you will bring:

• Demonstrated leadership experience in a frontline operational environment, with the ability to lead, support and develop teams operating in dynamic, safety-critical conditions.
• A sound understanding of traffic and incident management principles, emergency response operations and the practical application of risk management, compliance and workplace safety requirements.
• Proven experience managing operational performance, resources and service delivery outcomes while balancing customer, stakeholder and organisational expectations.
• Strong coaching and mentoring capability, with a genuine commitment to building team culture, developing people and fostering a high-performance, safety-focused environment.
• Well-developed communication and stakeholder engagement skills, with the ability to build effective relationships across government agencies, emergency services, contractors and internal business units.
• Excellent decision-making, problem-solving and situational leadership skills, with the ability to remain calm, adaptable and effective in fast-paced and evolving operational environments.
• Experience interpreting policies, procedures and operational requirements, with the ability to implement change, drive continuous improvement and identify opportunities to enhance service delivery.
• A current MR Driver Licence and Construction Industry White Card. Qualifications or experience in traffic management, emergency management, incident response or a related discipline will be highly regarded.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life
  Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits athttps://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to *******@racq.com.au for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process