Technical Business Analyst

RACQ; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Free RACQ roadside assistance from day

Exclusive employee discounts

Wellbeing programs

Flexible work arrangements (weFLEX)

Job summary

RACQ is seeking a Technical Business Analyst to bridge business needs and technology solutions within cross-functional product teams in Queensland. You will gather and analyse requirements, translating them into user stories and acceptance criteria to support agile delivery.

You'll analyse processes, coordinate testing, and ensure outcomes align with member and stakeholder value. The role emphasizes collaboration and continuous improvement in RACQ's technology landscape.

Qualifications

• Experience in business analysis and requirements management across complex environments.
• Ability to elicit, document and manage business, functional and technical requirements.
• Experience analyzing processes to identify efficiency improvements.
• Strong analytical and problem-solving skills for complex tech challenges.
• Excellent stakeholder engagement and communication to build consensus.

Responsibilities

• Partner with business and technology stakeholders to understand, analyse and document business requirements.
• Facilitate workshops, interviews and discovery sessions to identify needs and opportunities.
• Translate complex requirements into user stories, specs and acceptance criteria.
• Analyse business processes and data flows to identify efficiency and innovation opportunities.
• Support design, delivery and implementation with analysis and requirements expertise.
• Develop and execute test scenarios, coordinate user acceptance testing and validate solutions.

Skills

Business analysis

Requirements gathering

Stakeholder engagement

Analytical thinking

Agile / product-led delivery

Job description

At RACQ, our purpose is to make a positive difference in the lives of Queenslanders. As a Technical Business Analyst, you'll play a critical role in bridging business needs and technology solutions, helping us deliver exceptional experiences for our members and employees. Working within a collaborative product-led environment, you will analyse complex challenges, identify opportunities for improvement and ensure technology initiatives deliver meaningful outcomes that support RACQ's strategic goals and values.

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

As a Technical Business Analyst, you'll work within cross-functional product teams to understand business challenges, gather and analyse requirements, and support the delivery of technology solutions that create value for our members and business stakeholders. You'll play a key role in ensuring solutions are well-defined, tested and aligned to business needs.

• Partner with business and technology stakeholders to understand, analyse and document business requirements.
• Facilitate workshops, interviews and discovery sessions to identify business needs and improvement opportunities.
• Translate complex business requirements into clear user stories, functional specifications and acceptance criteria.
• Analyse business processes, systems and data flows to identify opportunities for efficiency and innovation.
• Support solution design, delivery and implementation by providing analysis and requirements expertise throughout the product lifecycle.
• Develop and execute test scenarios, coordinate user acceptance testing and validate solutions against business outcomes.
• Maintain traceability between business objectives, requirements and delivered solutions.
• Contribute to continuous improvement initiatives that enhance customer experiences, business processes and operational performance.

About you

• Demonstrated experience in business analysis, systems analysis and requirements management within complex environments.
• Strong ability to elicit, document and manage business, functional and technical requirements.
• Experience analysing business processes and identifying opportunities for process improvement and operational efficiency.
• Well-developed analytical and problem-solving skills, with the ability to assess complex business and technology challenges.
• Excellent stakeholder engagement, facilitation and communication skills, with the ability to build consensus across diverse groups.
• Experience working in Agile, product-led or technology delivery environments, with a focus on delivering business value.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life
  Our weFLEX approach supports balance, performance and collaboration- whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits