Strategic Service Delivery Leader for Transformation Programs

The University of Sydney; Sydney; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

17% superannuation

Onsite GP services

Staff study benefit

Fitness passport

Staff discounts (parking, flights)

Job summary

The University of Sydney is seeking an experienced Service Delivery Manager for its transformation program. You will provide strategic leadership and operational oversight for a dedicated stream, ensuring alignment with scope, timelines, and quality while embedding service design and operating models across the institution.

You will lead cross-functional teams, influence executive stakeholders, and champion continuous improvement to deliver tangible outcomes for staff, students, and the wider

Qualifications

• Tertiary qualifications in Business, Operations, Strategy, Psychology, Change Management, or relevant field and/or an equivalent combination of training and experience
• A minimum of 7-10 years of relevant experience, including 3-5 years in a management or leadership role
• Demonstrated experience in managing operational delivery within a strategic transformation context
• Experience in applying design thinking and service design methods to co-create user-centred, scalable service models
• Extensive professional knowledge in the Higher Education sector
• Familiarity with delivery methodologies (e.g., Agile, Waterfall)
• Familiarity with service design and operating model methodologies (e.g., User Journey Mapping, Service Blueprinting, Personas)
• Proven ability to lead cross-functional teams and influence executive stakeholders across diverse organisational areas
• Strong judgement and problem-solving skills, with the ability to adapt and improve existing approaches
• Flexible working options to support you to balance your work and family

Responsibilities

• Lead the delivery of defined functional program stream or streams, ensuring work is executed in alignment with scope, timelines, and quality standards
• Champion service design principles to ensure transformation aligns with the institutional service blueprint and target operating model
• Manage and coordinate teams of experienced professionals who operate with autonomy and discretion in their assignments
• Shape and govern stream-specific delivery frameworks, tailoring governance structures to suit complexity and delivery needs
• Partner with senior leaders within stream delivery area, to ensure alignment and delivery of program outcomes

Skills

Leadership

Cross-functional collaboration

Agile

Waterfall

Design thinking

Service design

User Journey Mapping

Service Blueprinting

Personas

Stakeholder management

Problem-solving

Flexible working

Education

Tertiary qualifications in Business, Operations, Strategy, Psychology, Change Management, or relevant field

Job description

The University of Sydney is seeking an experienced Service Delivery Manager for its transformation program. You will provide strategic leadership and operational oversight for a dedicated stream, ensuring alignment with scope, timelines, and quality while embedding service design and operating models across the institution.

You will lead cross-functional teams, influence executive stakeholders, and champion continuous improvement to deliver tangible outcomes for staff, students, and the wider