Strategic Service Delivery Lead – Transformation Program

University of Sydney; Shire Of Mundaring; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Fitness passport

Staff study benefit

Onsite GP services

University parking discounts

Staff discounts

Job summary

The University of Sydney is seeking an experienced Service Delivery Manager to lead a dedicated stream within a major university-wide transformation program. This role provides strategic oversight and cross-functional collaboration to deliver impactful outcomes for staff, students and the wider community.

You will shape governance, apply design thinking and drive continuous improvement, with a focus on operating models and risk management.

Qualifications

• Tertiary qualifications in Business, Operations, Strategy or a related field.
• 7–10 years of relevant experience with 3–5 years in a management role.
• Experience in strategic transformation projects within higher education.

Responsibilities

• Lead delivery of defined program streams with scope, timeline and quality alignment.
• Champion service design principles to align transformation with the institutional blueprint.
• Coordinate autonomous teams and tailor governance to project complexity.
• Partner with senior leaders to ensure delivery of program outcomes.

Skills

Leadership

Service design

Agile

Waterfall

Stakeholder management

Change management

Cross-functional teams

Design thinking

Education

Business/Operations degree

Change Management training

Tools

User Journey Mapping

Service Blueprinting

Personas

Job description

The University of Sydney is seeking an experienced Service Delivery Manager to lead a dedicated stream within a major university-wide transformation program. This role provides strategic oversight and cross-functional collaboration to deliver impactful outcomes for staff, students and the wider community.

You will shape governance, apply design thinking and drive continuous improvement, with a focus on operating models and risk management.