Service Technician (BD)

Aidacare; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts on equipment

Quarterly incentive scheme

Employee Assistance Program

Training program

Discounts for retail, insurance, gym

Job summary

Aidacare is seeking a skilled Mechanical/Service Technician to perform maintenance, repairs and testing of healthcare equipment such as beds, patient hoists, wheelchairs and scooters. The position is based in Thomastown, Victoria with full-time hours Monday to Friday.

You will troubleshoot, document service records and keep vehicles and tools in top condition while staying up-to-date with product features. Travel may be required to meet client needs.

Qualifications

• Mechanical or Service Technician background preferred.
• Strong problem solving to meet customer needs.
• Ability to deliver high level of communication and service.
• Ability to work independently with time management and admin skills.

Responsibilities

• Troubleshoot and complete repairs and servicing with high skill and customer service.
• Prepare clear, accurate service records.
• Maintain servicing equipment and company vehicle in good condition; manage inventory.
• Become product expert and stay updated on features for seamless repairs.
• Ensure safety and integrity of serviced products per Australian Standards.

Skills

Mechanical background

Problem solving

Customer service

Time management

Driver's license

Travel readiness

Job description

In this key role, you would carry out necessary maintenance,repairs and testing of our healthcare equipment. This equipment would includebeds, patient hoists, wheelchairs, motorised scooters and a wide range ofmedical equipment and health aids.

Location: Thomastown, Victoria, Australia

Hours: Monday –Friday, Full Time Permanent

Essential Skills & Qualifications

• Preference for a Mechanical orService Technician background or field experience within the healthcare orservice-related sector.
• Strong problem solving to customer’sneeds and provide appropriate solutions
• Ability to deliver a high level ofcommunication and professional customer service
• The ability to work independentlywith strong time management, punctuality and admin skillset
• Current and valid Driver’sLicense and willing to travel to meet client requirements

Duties & Responsibilities

• Troubleshoot and complete repairsand servicing with the highest level of skill and customer service
• Preparing clear, accurate andconcise service records
• Maintaining servicing equipment and the company vehiclein a good condition, ensuring inventory is adequate
• Become an expert on our products,staying up-to-date with new features and offerings and using this knowledge todeliver seamless repairs
• Maintain the safety and integrity ofall serviced products in accordance with Australian Standards and CompanyPolicy
• Fully maintained company van,mobile and laptop
• Employee discounts on Aidacarehealth equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program tosupport mental wellness
• Benefits package includes discountsfor retail, insurance, gym and more
• Comprehensive training program toequip you with the necessary skills and knowledge

About the company

Aidacare is one of the leading players in the HealthcareEquipment Industry, we pride ourselves on our commitment to excellence,innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90locations across all states and territories in Australia.