Medical Equipment Field Service Technician

Aidacare; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Quarterly incentive

Employee assistance program

Benefits package

Comprehensive training

Job summary

Aidacare is seeking a dedicated maintenance and repair technician to service a range of healthcare equipment in the Northern Suburbs of Melbourne. The role involves diagnosing faults, performing repairs, and keeping detailed service records while delivering excellent customer service on-site for our clients.

Based in Thomastown, the role offers full-time permanent hours, company vehicle and tools provided, plus ongoing training and a comprehensive benefits package.

Qualifications

• Preference for a Mechanical or Service Technician background or field experience within the healthcare or service-related sector.
• Strong problem solving to customer's needs and provide appropriate solutions.
• Ability to deliver a high level of communication and professional customer service.
• The ability to work independently with strong time management, punctuality and admin skillset.
• Current and valid Driver'sLicense and willing to travel to meet client requirements.

Responsibilities

• Troubleshoot and complete repairs and servicing with the highest level of skill and customer service.
• Preparing clear, accurate and concise service records.
• Maintaining servicing equipment and the company vehicle in a good condition, ensuring inventory is adequate.
• Become an expert on our products, staying up-to-date with new features and offerings and using this knowledge to deliver seamless repairs.
• Maintain the safety and integrity of all serviced products in accordance with Australian Standards and Company Policy.
• Fully maintained company van, mobile and laptop.
• Employee discounts on Aidacare health equipment products and services.
• Quarterly incentive scheme.
• Employee Assistance Program to support mental wellness.
• Benefits package includes discounts for retail, insurance, gym and more.
• Comprehensive training program to equip you with the necessary skills and knowledge.

Skills

Mechanical background

Service technician

Problem solving

Customer service

Time management

Driver's license

Travel readiness

Job description

Aidacare is seeking a dedicated maintenance and repair technician to service a range of healthcare equipment in the Northern Suburbs of Melbourne. The role involves diagnosing faults, performing repairs, and keeping detailed service records while delivering excellent customer service on-site for our clients.

Based in Thomastown, the role offers full-time permanent hours, company vehicle and tools provided, plus ongoing training and a comprehensive benefits package.