Service Technician

Dingo Australia; Logan City; On-site; AUD 70,000 - 95,000; Full time

Job summary

Dingo Mini Diggers is Australia’s leading manufacturer of mini skid steer loaders and attachments, serving contractors, landscapers and operators across Australia. We seek a hands-on Service Technician to support service, warranty and aftermarket functions and contribute to product improvement.

Reporting to the Operations Manager, you will back our national servicing network, handle warranty claims, and drive customer satisfaction while coordinating with engineering, production and dealers

Qualifications

• Experience as a Service Technician.
• Strong knowledge of mobile equipment, construction equipment or agricultural machinery.
• Excellent troubleshooting, diagnostic and root cause analysis skills.
• Ability to interpret technical drawings, parts manuals and engineering documentation.
• Strong communication and relationship-building skills.
• High attention to detail and excellent organisational capability.
• Ability to work across multiple departments and manage competing priorities.

Responsibilities

• Ensure service and repair activities are completed safely, efficiently and to a high standard.
• Monitor service performance and customer satisfaction outcomes.
• Provide technical support and troubleshooting assistance to customers, dealers and service agents.
• Review and assess warranty claims.
• Support the service network across Australia.
• Build relationships with dealers, customers and industry partners.
• Manage customer escalations and ensure prompt resolution of service issues.
• Deliver outstanding customer service and uphold Dingo's reputation.

Skills

Troubleshooting

Diagnostics

Root-cause analysis

Technical drawings

Parts manuals

Engineering docs

Communication

Relationship building

Attention to detail

Organizational skills

Cross-functional work

Prioritization

Job description

Dingo Mini Diggers is Australia's leading manufacturer of mini skid steer loaders and attachments, proudly designing and building equipment that is trusted by contractors, landscapers, construction companies and equipment operators across Australia and around the world.

As our business continues to grow, we are seeking an experienced and hands‑on Service Technician to support our service, warranty and aftermarket support functions while being involved in product improvement and customer satisfaction.

Reporting to the Operations Manager, you will be key to the local servicing functions, support our national servicing network and use field experience and customer feedback to drive continuous product improvement.

Key Responsibilities

Service & Warranty Leadership

• Ensure service and repair activities are completed safely, efficiently and to a high standard.
• Monitor service performance and customer satisfaction outcomes.
• Provide technical support and troubleshooting assistance to customers, dealers and service agents.
• Review and assess warranty claims.
• Support Dingo's service network throughout Australia.
• Build strong relationships with dealers, customers and industry partners.
• Manage customer escalations and ensure prompt, professional resolution of service issues.
• Deliver outstanding customer service and help maintain Dingo's reputation for quality and reliability

Product Development & Improvement

• Represent customer and dealer requirements during new product development projects.
• Work closely with engineering and production teams throughout the product lifecycle.
• Coordinate assembly, testing and validation of prototype and pre-production machines and attachments.
• Participate in product trials, field testing and product evaluations.
• Develop service support strategies for new product releases.

Operational & Administrative Management

• Manage service inventory, workshop resources and spare parts requirements.
• Maintain accurate warranty records, service documentation and reporting systems.
• Prepare quotations, reports and customer communications.

About You

To be successful in this role, you will have:

• Experience as a Service Technician.
• Strong knowledge of mobile equipment, construction equipment, agricultural machinery or similar products.
• Excellent troubleshooting, diagnostic and root cause analysis skills.
• Ability to interpret technical drawings, parts manuals and engineering documentation.
• Strong communication and relationship-building skills.
• High attention to detail and excellent organisational capability.
• Ability to work across multiple departments and manage competing priorities.

Highly Regarded

• Experience working within a manufacturing environment.
• Experience supporting dealer, distributor or service agent networks.
• Knowledge of hydraulic systems, small engines and compact construction equipment.

Success in This Role

You will be successful in this role if you can:

• Deliver exceptional customer and dealer support.
• Improve service and warranty response times and customer satisfaction.
• Strengthen the reliability, quality and reputation of the Dingo product range.

Why Join Dingo?

• Join one of Australia's most recognised equipment manufacturing brands.
• Play a key role in service operations.
• Work closely with customers, dealers, engineering and manufacturing teams.
• Be involved in the development of new products and innovations.
• Become part of a growing Australian manufacturer with a strong market reputation and ambitious growth plans.
• Competitive salary package and long-term career development opportunities.

If you are technically capable and thrive on solving problems, supporting customers and driving product improvement, we'd love to hear from you.