Service Technician

MULTIVAC Group; Melbourne; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Zusammenfassung

MULTIVAC Group in Melbourne is seeking a skilled technician to support equipment installation, servicing, and maintenance across Australia. The role involves performing planned services, troubleshooting technical issues, and offering phone support to customers.

The ideal candidate will have a current Electrician’s Licence or a trade qualification, accompanied by strong electronics skills and experience in the food industry. Flexibility for travel and weekend work is essential for this position.

Qualifikationen

• Current Electrician’s Licence or trade qualified Fitter / Mechanic with a Restricted Electrical License.
• Electronics skills and knowledge of PLC processes are mandatory.
• Proven customer service skills are essential.

Aufgaben

• Perform planned services on MULTIVAC Australia supported equipment.
• Travel to customer sites to diagnose and rectify technical issues.
• Provide technical phone support to customers when onsite attendance is not possible.

Kenntnisse

Electrician’s Licence

Trade qualified Fitter / Mechanic with Restricted Electrical License

Experience in the food industry packaging or processing

Electronics skills and PLC processes knowledge

Ability to interpret electrical and pneumatic drawings

Proven customer service skills

Willingness to work weekends and travel

Current Drivers License

Strong work ethic and communication skills

Jobbeschreibung

Melbourne - Victoria

The Service Department manages technicians Australia wide ensuring that customers are fully supported during installation, commissioning, servicing and ongoing maintenance of machinery as well as providing training of operators, production and maintenance staff.

Main Duties

• Perform planned services on MULTIVAC Australia supported equipment installed on customer sites;
• Travel to customer sites as required to diagnose and rectify technical issues causing breakdowns;
• Investigate and proactively work to correct problems where machines are not performing at required levels;
• Perform machine services and rebuilds in MULTIVAC workshop as required;
• Provide technical phone support to customers where onsite attendance is not able to be provided;
• Liaise with management on service-related matters within Australia;
• Attend machine -specific training courses as directed;
• Comply with local safety guidelines and ensure risks are identified and controlled whilst working on customer sites and MULTIVAC offices.

Relationships and Authority

• Reports directly to State Service Manager

Required Skills

• A current Electrician’s Licence OR be a trade qualified Fitter / Mechanic with a Restricted Electrical License;
• Experience in the food industry packaging or processing equipment is an advantage;
• Electronics skills and knowledge of PLC driven processes is mandatory;
• Advance knowledge of motor, servomotor and drive technology is a plus;
• Ability to interpret electrical and pneumatic drawings to a component level;
• Proven customer service skills;
• Willingness to work weekends, travel at short notice and work flexible hours as required;
• Current Drivers License;
• A strong work ethic and excellent communication skills.