Customer Service Representative

SG Fleet; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Wellness days

Parental leave 20 weeks

Education budget & LinkedIn Learning

Volunteer days

Employee assistance program

Health subsidy

Career progression

Milestone awards

Job summary

SG Fleet in Sydney, NSW seeks a graduate for an entry-level operations role focused on vehicle delivery coordination and novated lease administration. You will ensure timely, proactive communication with drivers and stakeholders to achieve high customer satisfaction.

The role requires excellent communication, exceptional time management, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Excellent phone manner and communication skills.
• Strong time management and organisational skills.
• Ability to effectively negotiate.
• Ability to manage workload efficiently and deal with competing priorities.
• Ability to work to deadlines in a fast-paced environment.

Responsibilities

• Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time.
• Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information.
• Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner.
• Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction.
• Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures.
• Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements.
• Manage internal reports on outstanding deliveries.
• Continually review, assess and follow up overdue/outstanding orders.
• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

Skills

Phone etiquette

Time management

Negotiation

Workload management

Deadline-driven

Job description

Seeking graduate for entry level operations role.

The Vehicle delivery co-ordinator is charged with ensuring a high level of customer satisfaction through the efficient, effective and timely co-ordination of the driver’s new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement of the new novated lease.

Job Requirements

• Excellent phone manner and communication skills
• Strong time management and organisational skills
• Ability to effectively negotiate
• Ability to manage workload efficiently and deal with competing priorities
• Ability to work to deadlines in a fast-paced environment

Job Responsibilities

• Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time
• Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information
• Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner
• Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction
• Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures
• Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements
• Manage internal reports on outstanding deliveries
• Continually review, assess and follow up overdue/outstanding orders
• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program