Service Supervisor - Plumber Or Refrigeration Technician Or Electrician

Rheem Australia; Western Australia; Vor Ort; AUD 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Company vehicle: fully maintained Navs

Tools & equipment + Laptop + uniform

Discounts on Rheem products

Employee Assistance Program & Safety &

Zusammenfassung

Rheem Australia Pty Ltd in Welshpool, WA, is seeking a Supervisor to lead a team of 5 Field Service Technicians within the WA Service network. You will report to the WA Service Manager and coordinate service delivery across the state.

The role focuses on ensuring efficient field work, resolving technical issues, training Service Providers and Service Agents, and maintaining safety and quality in line with Rheem standards.

Qualifikationen

• Trade qualifications in Refrigeration or Plumbing as a prerequisite.
• Electrical licence (or Restricted Electrical licence) required.
• I Class Gas fitting licence desirable.
• Demonstrated people leadership experience.
• Current WA drivers licence.

Aufgaben

• Lead and supervise a team of field service technicians.
• Ensure field work is carried out efficiently and effectively.
• Provide technical assistance and training to technicians.
• Quote major installation work for Rheem products.
• Maintain staff competency and safety compliance.
• Resolve disputes and customer complaints with service excellence.
• Monitor service call demand and staffing levels.
• Coordinate with Service Agents and Vendors for training.
• Ensure vehicle inspections and Rheem quality procedures.

Kenntnisse

People leadership

Electrical license

Gas fitting licence

WA Driver's licence

Ausbildung

Trade qualifications in Refrigeration or Plumbing

Jobbeschreibung

Rheem is committed to delivering technical product excellence and industry best practice standards. It\'s an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people\'s lives every day.

Why work for Rheem?

• Work within the Perth metropolitan area.
• Be allocated a fully maintained Nissan Navara Ute.
• Be provided with specialised tools and equipment + Laptop + uniform.
• Discounts on Rheem products.
• Access to our Employee Assistance Program and Safety and Wellbeing initiatives.

About the role

An opportunity has become available for a Supervisor to join our WA Service team based in Welshpool. Reporting to the WA Service Manager you will be responsible for a team of 5 Field Service Technicians as well as provide support, technical assistance and training to the states network of Service Providers and appointed Service Agents.

You will:

• Ensure all field service work is carried out in an efficient and effective manner
• Assist and support technicians resolving service technical difficulties
• Conduct regular site visits, monthly meetings and help resolve dispute/customer complaints
• Quote major types of installation work for Rheem Products
• Ensure all field staff are sufficiently trained in being able to install and service Rheem products that fall within their qualifications
• Report Product faults to the Service Manager and relevant stakeholders
• Ensure that field staff levels meet the desired requirements for service call demands
• Provide support and liaise with Service Agents including regular visits for training
• Carry out regular inspections of general service vehicles
• Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures

About you

We are looking for someone who is committed, motivated, energetic, and reliable. You will ideally have:

• Trade qualifications in either Refrigeration or Plumbing
• Additional electrical licence or at minimum a Restricted Electrical licence
• I Class Gas fitting licence
• People leadership experience
• Current WA drivers\' licence.
• Comfortable with the use of electronic communication/information devices.

As you progress through the process, you will be required to complete a pre-employment medical in addition to background and reference checks.