Field Service Supervisor - Plumber Refrigeration Electrician

Rheem Australia Pty Ltd; Perth; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Company vehicle: fully maintained Navs

Tools & equipment + Laptop + uniform

Discounts on Rheem products

Employee Assistance Program & Safety &

Job summary

Rheem Australia Pty Ltd in Welshpool, WA, is seeking a Supervisor to lead a team of 5 Field Service Technicians within the WA Service network. You will report to the WA Service Manager and coordinate service delivery across the state.

The role focuses on ensuring efficient field work, resolving technical issues, training Service Providers and Service Agents, and maintaining safety and quality in line with Rheem standards.

Qualifications

• Trade qualifications in Refrigeration or Plumbing as a prerequisite.
• Electrical licence (or Restricted Electrical licence) required.
• I Class Gas fitting licence desirable.
• Demonstrated people leadership experience.
• Current WA drivers licence.

Responsibilities

• Lead and supervise a team of field service technicians.
• Ensure field work is carried out efficiently and effectively.
• Provide technical assistance and training to technicians.
• Quote major installation work for Rheem products.
• Maintain staff competency and safety compliance.
• Resolve disputes and customer complaints with service excellence.
• Monitor service call demand and staffing levels.
• Coordinate with Service Agents and Vendors for training.
• Ensure vehicle inspections and Rheem quality procedures.

Skills

People leadership

Electrical license

Gas fitting licence

WA Driver's licence

Education

Trade qualifications in Refrigeration or Plumbing

Job description

Rheem Australia Pty Ltd in Welshpool, WA, is seeking a Supervisor to lead a team of 5 Field Service Technicians within the WA Service network. You will report to the WA Service Manager and coordinate service delivery across the state.

The role focuses on ensuring efficient field work, resolving technical issues, training Service Providers and Service Agents, and maintaining safety and quality in line with Rheem standards.