Field Service Supervisor – Plumbing/Refrigeration/Electrical Lead

Rheem Company; Perth; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Fully maintained Nissan Navara Ute

Specialised tools and equipment

Laptop

Uniform

Discounts on Rheem products

Employee Assistance Program and Safety

Wellbeing initiatives

Job summary

Rheem Australia is seeking a Service Supervisor to lead a 5-person WA field service team of plumbers, refrigeration techs and electricians in Welshpool. You’ll ensure efficient site work, provide technical guidance and training, and coordinate service providers across the state.

The role emphasizes safety, quality and customer outcomes, with a focus on installing and servicing Rheem products. You’ll report to the WA Service Manager and drive schedule adherence, staff development and fault

Qualifications

• Trade qualifications in Refrigeration or Plumbing.
• Additional electrical licence or Restricted Electrical licence preferred.
• I Class Gas fitting licence preferred.
• People leadership experience.
• Current WA drivers’ licence.
• Comfortable with the use of electronic devices.

Responsibilities

• Ensure all field service work is carried out efficiently and effectively.
• Assist and support technicians resolving service technical difficulties.
• Conduct regular site visits and meetings; resolve disputes and customer complaints.
• Quote major installation work for Rheem products.
• Ensure staff are trained to install and service Rheem products within qualifications.
• Report product faults to Service Manager and stakeholders.
• Maintain field staff levels to meet service call demands.
• Provide support and liaise with Service Agents and conduct regular training visits.
• Carry out regular inspections of field service vehicles.
• Uphold Rheem corporate, quality and WHS procedures.

Education

Trade qualifications in Refrigeration or Plumbing

Tools

WA Driver's Licence

Job description

Rheem Australia is seeking a Service Supervisor to lead a 5-person WA field service team of plumbers, refrigeration techs and electricians in Welshpool. You’ll ensure efficient site work, provide technical guidance and training, and coordinate service providers across the state.

The role emphasizes safety, quality and customer outcomes, with a focus on installing and servicing Rheem products. You’ll report to the WA Service Manager and drive schedule adherence, staff development and fault