Service Supervisor - Plumber or Refrigeration Technician or Electrician

Rheem Australia Pty Ltd; Canning; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Fully maintained vehicle (Nissan Navra

Specialised tools and equipment + LAPt

Laptop + uniform

Discounts on Rheem products

Employee Assistance Program and Safety

Job summary

Rheem Australia Pty Ltd is seeking a Supervisor to join our WA Service team based in Welshpool. You will lead a team of 5 Field Service Technicians and provide support, technical guidance and training to our network of Service Providers and Service Agents.

Responsibilities include ensuring efficient field work, resolving technical issues, conducting site visits and coordinating training and inspections to maintain high service standards across Western Australia.

Qualifications

• Leadership experience managing field teams.
• Ability to train and support service providers and agents.
• Strong communication and problem-solving skills.

Responsibilities

• Lead a team of 5 Field Service Technicians and support staff.
• Resolve technical field issues and provide guidance to technicians.
• Conduct regular site visits, meetings and customer dispute resolution.
• Quote installation work for Rheem products.
• Ensure field staff are trained to install and service Rheem products within qualifications.
• Report faults to Service Manager and stakeholders.
• Monitor staff levels to meet service demand.
• Coordinate training with Service Agents and inspectors.
• Inspect service vehicles for safety and readiness.
• Uphold Rheem Corporate, Quality & WHS procedures.

Skills

People leadership

Team coordination

Customer service

Education

Gas fitting licence (I Class)

Restricted Electrical licence

WA driver’s licence

Trade qualification in Refrigeration

Trade qualification in Plumbing

Job description

Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.

Why work for Rheem?

• Work within the Perth metropolitan area.


• Be allocated a fully maintained Nissan Navara Ute.


• Be provided with specialised tools and equipment + Laptop + uniform.


• Discounts on Rheem products.


• Access to our Employee Assistance Program and Safety and Wellbeing initiatives.

About The Role

An opportunity has become available for a Supervisor to join our WA Service team based in Welshpool. Reporting to the WA Service Manager you will be responsible for a team of 5 Field Service Technicians as well as provide support, technical assistance and training to the states network of Service Providers and appointed Service Agents.

You Will

• Ensure all field service work is carried out in an efficient and effective manner


• Assist and support technicians resolving service technical difficulties


• Conduct regular site visits, monthly meetings and help resolve dispute/customer complaints


• Quote major types of installation work for Rheem Products


• Ensure all field staff are sufficiently trained in being able to install and service Rheem products that fall within their qualifications


• Report Product faults to the Service Manager and relevant stakeholders


• Ensure that field staff levels meet the desired requirements for service call demands


• Provide support and liaise with Service Agents including regular visits for training


• Carry out regular inspections of general service vehicles


• Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures

About You

We are looking for someone who is committed, motivated, energetic, and reliable. You will ideally have:

• Trade qualifications in either Refrigeration or Plumbing


• Additional electrical licence or at minimum a Restricted Electrical licence


• I Class Gas fitting licence


• People leadership experience


• Current WA drivers’ licence.


• Comfortable with the use of electronic communication/information devices.