Service Supervisor - Plumber or Refrigeration Technician or Electrician

Rheem Manufacturing Company; Canning; Vor Ort; AUD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Company ute provided

Specialised tools & laptop

Uniform & safety gear

Employee discounts

Zusammenfassung

Rheem Manufacturing Company in Welshpool, WA, is seeking a Service Supervisor to lead a team of five field service technicians across Refrigeration, Plumbing, or Electrical domains. The role focuses on efficient service delivery, technical support, and ongoing training for service providers and agents.

The ideal candidate will hold trade qualifications in Refrigeration or Plumbing, plus an electrical licence, and demonstrate people leadership experience.

Qualifikationen

• Leadership experience in a field service team.
• Strong communication and coordination skills.
• Ability to train and support a network of technicians.

Aufgaben

• Oversee field service work to ensure efficiency and quality.
• Support technicians with technical issues and guidance.
• Conduct regular site visits and meetings; manage service calls.

Kenntnisse

Leadership

Training & mentoring

Field service coordination

Problem solving

Jobbeschreibung

Service Supervisor - Plumber or Refrigeration Technician or Electrician

Service | Welshpool, WA

Rheem is committed to delivering technical product excellenceand industry best practice standards. It's an exciting challengethat requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations andhelp shape the future of products that impact people's lives everyday.

Why work for Rheem?

• Work within the Perth metropolitan area.
• Be allocated a fully maintained Nissan Navara Ute.
• Be provided with specialised tools and equipment + Laptop +uniform.
• Discounts on Rheem products.
• Access to our Employee Assistance Program and Safety andWellbeing initiatives.

About the role

An opportunity has become available for a Supervisor to join ourWA Service team based in Welshpool. Reporting to the WA ServiceManager you will be responsible for a team of 5 Field ServiceTechnicians as well as provide support, technical assistance andtraining to the states network of Service Providers and appointedService Agents.

You will:

• Ensure all field service work is carried out in anefficient and effective manner
• Assist and support technicians resolving service technicaldifficulties
• Conduct regular site visits, monthly meetings and helpresolve dispute/customer complaints
• Quote major types of installation work for RheemProducts
• Ensure all field staff are sufficiently trained in beingable to install and service Rheem products that fall withintheir qualifications
• Report Product faults to the Service Manager and relevantstakeholders
• Ensure that field staff levels meet the desiredrequirements for service call demands
• Provide support and liaise with Service Agents includingregular visits for training
• Carry out regular inspections of general servicevehicles
• Maintain a high level of commitment to Rheem Corporate,Quality & WHS procedures

About you

We are looking for someone who is committed, motivated,energetic, and reliable. You will ideally have:

• Trade qualifications in either Refrigeration orPlumbing
• Additional electrical licence or at minimum a RestrictedElectrical licence
• People leadership experience
• Comfortable with the use of electroniccommunication/information devices.

As you progress through the process, you will be required tocomplete a pre-employment medical in addition to background andreference checks.