Service Supervisor: Hospitality Operations Lead

Canberra Southern Cross Club; Canberra; On-site; AUD 76,000 - 93,000; Full time

Benefits offered by this job

Staff discounts

Subsidised meals

Career development

Free onsite parking

Job summary

Canberra Southern Cross Club in Canberra is seeking a Service Supervisor to lead front-line food & beverage and events operations. You will coordinate staff, coach on the floor, and ensure shifts run smoothly while upholding RSA and WHS compliance and venue presentation.

You'll provide on-shift direction to Team Leaders and Attendants, monitor customer interactions and performance, and stay current on menus and promotions.

Qualifications

• Experience in hospitality or service with supervision or team leadership.
• Proven ability to coordinate staff and manage workflow during live operations.
• Sound understanding of RSA and WHS requirements and compliance obligations.
• Ability to provide clear direction, feedback and on-shift support.

Responsibilities

• Provide clear direction to Team Leaders and Food and Beverage Attendants throughout the shift.
• Maintain full compliance across all service areas, including RSA and WHS, through proactive supervision.
• Provide on‑shift coaching and support, monitor customer interactions, and address performance issues in real time.
• Proactively manage venue presentation and operational readiness, and stay current on menus, promotions and operational changes.

Skills

Team Leadership

Staff Coordination

RSA Knowledge

WHS Compliance

Communication

Education

Hospitality qualification

Job description

Canberra Southern Cross Club in Canberra is seeking a Service Supervisor to lead front-line food & beverage and events operations. You will coordinate staff, coach on the floor, and ensure shifts run smoothly while upholding RSA and WHS compliance and venue presentation.

You'll provide on-shift direction to Team Leaders and Attendants, monitor customer interactions and performance, and stay current on menus and promotions.