Service Supervisor

RGIT Australia; Canberra; On-site; AUD 76,000 - 93,000; Full time

Benefits offered by this job

Staff discounts

Subsidised meals

Career development and RSA training

Onsite parking

Venue variety

Job summary

Canberra Southern Cross Club is seeking a Service Supervisor to lead front-line operations across food & beverage and events. You will supervise service teams, coordinate staff in real time, coach on the floor, and ensure shifts run smoothly while upholding RSA and WHS standards and venue presentation.

The role requires supervisory experience in hospitality, strong communication, and the ability to manage competing priorities under pressure.

Qualifications

• Experience in a hospitality or service environment with supervisory exposure.
• Ability to coordinate staff and manage workflow across live operations.
• Strong communication skills and the ability to manage priorities under pressure.

Responsibilities

• Provide direction to Team Leaders and Attendants during shifts.
• Ensure RSA and WHS compliance across service areas.
• Coach on the floor and address performance issues in real time.
• Maintain venue presentation and stay updated on menus and promotions.

Skills

Hospitality experience

Team supervision

RSA & WHS knowledge

Communication

Education

Hospitality qualification

Leadership qualification

Business management qualification

Job description

Yarralumla, Australian Capital Territory 2600, Australia A$84,238.29 - A$84,238.3

Full-time Permanent Associate

Posted 27 Aug 2026

Description

About Us

Canberra Southern Cross Club (CSCC) is a community-owned club proudly serving Canberra across our Woden, Tuggeranong, Jamison and Yacht Club Precinct venues. We do things the CSCC way, Community, Service, Committed, Culture; and we're looking for a hands-on leader who shares those values to help us keep delivering great times and great memories for our members and guests.

About the Role

As Service Supervisor, you'll lead front-line operations across food & beverage and events, supervising our service teams to deliver consistent, compliant and genuinely welcoming experiences. You'll coordinate staff in real time, coach on the floor, and make sure every shift runs smoothly — all while upholding our standards for compliance (RSA & WHS) and venue presentation.

What You'll Do

• Provide clear direction to Team Leaders and Food and Beverage Attendants throughout the shift.
• Maintain full compliance across all service areas, including RSA and WHS, through proactive supervision.
• Provide on-shift coaching and support, monitor customer interactions, and address performance issues in real time.
• Proactively manage venue presentation and operational readiness, and stay current on menus, promotions and operational changes.

About You

You'll need:

• Demonstrated experience in a hospitality or service environment, with exposure to supervising or leading a team.
• A proven ability to coordinate staff and manage workflow across multiple service areas during live operations.
• A sound understanding of RSA and WHS requirements, and compliance obligations.
• The ability to monitor performance and provide clear direction, feedback and on-shift support.
• Strong communication skills and the ability to manage competing priorities under pressure.

It would also be great if you have:

• A qualification in hospitality, leadership or business management.
• Previous supervisory or team leader experience in hospitality or a multi-outlet venue.
• Experience in a membership-based organisation.

What We Offer

• $84,238.94 per annum.
• Staff discounts and subsidised meals
• Genuine career development and training, including support with RSA requirements
• Free onsite parking and facility access
• The chance to work across some of Canberra's favourite community club venues

Company Overview

The Canberra Southern Cross Club has proudly served the Canberra community for over 50 years, channelling our profits to support over 350 community groups, making a significant impact to the lives of Canberrans. Operating across two main divisions of Hospitality and Health and Wellness. Operating licensed clubs in Woden, Tuggeranong, Jamison, and the Canberra Southern Cross Yacht Club. Four Anytime Fitness franchises and Stellar Canberra in Woden, which includes Group Exercise, Stellar Swim School, a dedicated Women's Gym and allied Health and Wellness tenants. We live by our vision, mission and values. Our Vision is all about what we are trusted for - excellence, care and being progressive. Our Mission is why we exist - to enrich our Community and our Values are lived out each day through the CSCC Way: Community. We care for our community, our people & our environment. Service. We strive for excellence, providing good times & good memories. Committed. We are accountable & act with integrity & respect. Culture. We are collaborative, compassionate & inclusive. People who are part of the Canberra Southern Cross Club share the same values and help create a culture that ensures the success of our business.