Duty Manager - Hospitality Leadership & Safety

Canberra Southern Cross Club; Canberra; On-site; AUD 60,000 - 75,000; Full time

Job summary

Canberra Southern Cross Club Venues is seeking a dedicated Duty Manager to oversee daily operations, maintain high standards of customer service, and manage cash handling procedures across our venues. The role involves enforcing licensing requirements, supervising security during trading hours, monitoring health and safety, and supporting staff through coaching and development.

We value community, service excellence, integrity and inclusion, and offer an environment where hospitality

Qualifications

• 3-5 years experience in a similar role within the hospitality industry.
• Knowledge of club compliance requirements;
• RSA certification;
• RCG certification;
• GCO certification;
• First Aid and CPR Certification

Responsibilities

• Maintain close communication with Service Supervisors and Venue Managers to ensure smooth operations and provide patrons with high-quality customer service.
• Develop and implement customer service standards and continuously monitor performance.
• Ensure compliance with licensing regulations in accordance with company policy.
• Enforce appropriate security measures during trading hours.
• Monitor and report health & safety issues within the establishment.
• Provide support to staff through appraisals, mentoring, coaching, and development.

Skills

Communication skills

Leadership

Problem solving

Regulations knowledge

Cash management

Job description

Canberra Southern Cross Club Venues is seeking a dedicated Duty Manager to oversee daily operations, maintain high standards of customer service, and manage cash handling procedures across our venues. The role involves enforcing licensing requirements, supervising security during trading hours, monitoring health and safety, and supporting staff through coaching and development.

We value community, service excellence, integrity and inclusion, and offer an environment where hospitality