Service Supervisor — Agricultural Workshop Lead

Haeusler's Group; Echuca; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Above award pay rates

Salary packaging

Ongoing training and Deere University

Job summary

Haeusler's Group in Echuca is seeking an experienced Service Supervisor to lead a busy agricultural workshop and technician team. You will oversee bookings, monitor technician times, and ensure quality control before repair work is released.

You will also manage CRM delivery, support invoicing accuracy, and drive customer satisfaction. The role requires leadership of a multi-skilled team, familiarity with John Deere products, and a commitment to exceptional service delivery across multiple

Qualifications

• 3+ years of experience as a Service Technician.
• Fully qualified Diesel Mechanic trade qualification preferred.
• Ability to lead others with workshop management experience.
• Current and valid driver’s licence.

Responsibilities

• Lead the busy agricultural workshop and technician team.
• Schedule internal, retail and warranty bookings.
• Monitor overtime and start/finish times for technicians.
• Approve all internal work orders before work begins.

Skills

Leadership

Customer service

Communication

Time management

Education

Diesel Mechanic qualification

Tools

CRM software

John Deere equipment

Microsoft Office

Forklift licence

Job description

Haeusler's Group in Echuca is seeking an experienced Service Supervisor to lead a busy agricultural workshop and technician team. You will oversee bookings, monitor technician times, and ensure quality control before repair work is released.

You will also manage CRM delivery, support invoicing accuracy, and drive customer satisfaction. The role requires leadership of a multi-skilled team, familiarity with John Deere products, and a commitment to exceptional service delivery across multiple