Service Coordinator - Scheduling & Customer Service

RGIT Australia; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Lotus Commercial is seeking a highly organised Service Coordinator to join our Cairns team. You will schedule technicians, coordinate field workloads, and communicate with clients and internal teams to ensure on-time, high-quality service delivery.

This fast-paced role suits someone with a strong background in service dispatch, rostering, or workforce coordination, proficient with Simpro, CRM systems, and Excel, and who stays calm under pressure while juggling multiple priorities.

Qualifications

• Experience in service scheduling, dispatch coordination, or workforce planning.
• Proficient with Simpro, CRM systems, or Excel.
• Strong communicator with a professional approach.
• Detail-oriented and well organised.

Responsibilities

• Plan, assign and optimize technician schedules and daily rosters.
• Liaise with clients to confirm bookings and resolve access or timing issues.
• Monitor and adjust schedules in real-time for urgent jobs or cancellations.
• Communicate access instructions, service updates, and key job details to field technicians.
• Work closely with service managers to ensure efficient resource allocation.
• Update and maintain accurate job records in Simpro, Excel, and internal systems.

Skills

Scheduling

Dispatch

Workforce planning

Communication

Organisational skills

Tools

Simpro

CRM

Excel

Job description

Service Coordinator - Scheduling & Customer Service

For over 30 years,Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia. We keep kitchens safe, compliant, and operational with services including:

• Comprehensive canopy and exhaust system maintenance
• Air conditioning filter management
• Specialist hygiene andsanitisationprograms

About the Role

We’re hiring a highlyorganisedand responsiveService Coordinatorto join our busy Cairns-based team. In this critical role, you’ll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensureon-time, high-quality service delivery.

This is a fast-paced scheduling roleperfect for someone with a strong background inservice dispatch, workforce coordination, or rostering.

Key Responsibilities

• Plan, assign andoptimisetechnician schedules and daily rosters
• Liaise with clients to confirm bookings(service appointments) and resolve access or timing issues
• Monitor and adjust schedules in real-time to manage urgent jobs or cancellations
• Communicateaccess instructions, service updates, and key job details to field technician
• Work closely with service managers to ensure efficient resource allocation
• Update and maintain accurate job records inSimpro,Excel, and internal systems

About You

You’re ascheduling pro who thrives in high-volume environments. You’re calm under pressure, solution-focused, and can juggle priorities without missing a beat.

• Proven experience in service scheduling, dispatch coordination, or workforce planning
• Skilled in tools likeSimpro, CRM systems, or Excel
• Strong communicator with a confident, professional approach
• Detail-oriented and highlyorganised
• Able to adapt quickly to changes and problem-solve on the go
• A self-starter who takes ownership and pride in your work

This role suits someone with experience as a:

• Field Service Scheduler
• Workforce Planner
• Operations Coordinator
• Maintenance Scheduler
• Resource Planner
• Service Dispatcher

Why Join Lotus Commercial?

• National company with a strong reputation in commercial kitchen services
• Fast-paced, supportive operations team
• Long-term employment withcareer development opportunitiesin operations and service leadership

Company Overview

Lotus Commercial - Australia's Leading Commercial Kitchen Exhaust & Specialist Cleaning Company.