Service Receptionist | Springwood Mazda

Oldmac Group; Brisbane; On-site; AUD 30,000 - 41,000; Full time

Job summary

Oldmac Group is seeking a customer-focused Service Department receptionist to be the first point of contact for service customers in Brisbane. You will handle bookings, quotations and administrative duties to ensure smooth service operations.

The role requires excellent communication, strong organisation and the ability to manage multiple priorities in a busy dealership setting. Experience with Pentana ERA/ERANET is highly regarded and a positive customer service attitude is essential.

Qualifications

• Experience in customer service, reception, or dealership environments.
• Excellent communication and interpersonal skills.
• Professional and friendly telephone manner.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities.
• Pentana ERA/ERANET experience highly regarded.
• Positive attitude and commitment to customer service.

Responsibilities

• Booking customer vehicles into the service diary and managing appointment schedules.
• Providing exceptional customer service both in person and over the phone.
• Assisting customers with service enquiries and directing calls appropriately.
• Supporting Service Advisors with customer vehicle bookings and collections.
• Providing customers with service and repair quotations.
• Following up with customers regarding parts arrivals and booking requirements.
• Validating warranty information before advising customers of warranty coverage.
• Costing repair orders and completing associated administration tasks.
• Sending SMS appointment reminders before 10:00am each day for customers scheduled the following day.
• Reviewing all next-day appointments to ensure there are no outstanding recalls and confirming vehicle registrations are current.
• Identifying and correcting customer data discrepancies within dealership systems.
• Maintaining appropriate stationery and office supply stock levels.
• Undertaking general administration duties including filing, scanning and document management.
• Supporting the broader Service Team with day-to-day operational requirements.

Skills

Customer service

Reception

Organisational skills

Attention to detail

Multitasking

Telephone manner

Tools

Pentana ERA/ERANET

Job description

Reporting to the Service Manager, you will be the first point of contact for our service customers and play a vital role in ensuring the smooth operation of the Service Department.

Providing exceptional customer service both in person and over the phone.

Booking customer vehicles into the service diary and managing appointment schedules.

Assisting customers with service enquiries and directing calls appropriately.

Supporting Service Advisors with customer vehicle bookings and collections.

Providing customers with service and repair quotations.

Following up with customers regarding parts arrivals and booking requirements.

Validating warranty information before advising customers of warranty coverage.

Costing repair orders and completing associated administration tasks.

Sending SMS appointment reminders before 10:00am each day for customers scheduled the following day.

Reviewing all next-day appointments to ensure there are no outstanding recalls and confirming vehicle registrations are current.

Identifying and correcting customer data discrepancies within dealership systems.

Maintaining appropriate stationery and office supply stock levels.

Undertaking general administration duties including filing, scanning and document management.

Supporting the broader Service Team with day-to-day operational requirements.

About You

Previous experience in customer service, reception, administration or dealership environments.

Excellent communication and interpersonal skills.

Professional and friendly telephone manner.

Strong organisational skills and attention to detail.

Ability to manage multiple priorities.

Pentana ERA/ERANET experience highly regarded.

Positive attitude and commitment to customer service.

Why Join Springwood Mazda?

Friendly, supportive and collaborative team environment.

Ongoing training and development opportunities.

Stable employment with the Oldmac Group.

Busy and rewarding role where no two days are the same.