Service Advisor

Max Kirwan Mazda; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay + commissions

Company car

Birthday leave

Monthly RDO

Exclusive staff discounts

Job summary

Preston Mazda is seeking a passionate Service Advisor to join the award-winning service team in Melbourne. You will greet customers, manage the end-to-end service journey and liaise with workshop staff to ensure smooth progress and accurate invoicing.

The role emphasizes exceptional customer interaction, attention to detail, and teamwork. A valid driver’s licence and a police check are required. Competitive pay with commissions is offered as part of the benefits package.

Qualifications

• Proven background in customer service (automotive experience highly regarded)
• Strong customer service skills and a passion for exceeding expectations
• High attention to detail and strong administrative accuracy
• Outstanding communication and time-management skills
• Ability to remain calm under pressure and juggle multiple priorities
• Team player with a proactive, positive attitude
• Current driver’s licence and police check
• Prior Experience as a Service Advisor (advantageous but not essential)

Responsibilities

• Greet customers and manage the end-to-end service experience
• Schedule and confirm service appointments, ensuring efficient daily workflow
• Liaise with workshop technicians and monitor job progress
• Communicate clearly with customers about services, costs, and additional repair recommendations
• Prepare accurate quotes, repair orders, and final invoices
• Ensure documentation is complete and compliant with dealership and manufacturer standards
• Maintain a clean and professional service area
• Deliver consistent follow-up and maintain strong customer relationships
• Support team KPIs and maintain high MSI scores

Skills

Customer service

Automotive knowledge

Communication

Time management

Team player

Licensed driver

Tools

CRM software

MS Excel

Job description

Join Our Award-Winning Team at Preston Mazda!

Formerly known as Max Kirwan Mazda, Preston Mazda is committed to building better business, embracing innovation, and having fun along the way. With over 58 years of experience and an impressive 12 Master Dealer Awards, we’re proud of our legacy—and even prouder of the exceptional team behind it.

We are looking for a passionate and customer-focused Service Advisor to join our thriving service team!

If you thrive in a fast-paced, high-performance environment, and love delivering exceptional customer service, this is your chance to shine.

What You’ll Be Doing:

• Greet customers warmly and manage the end-to-end service experience


• Schedule and confirm service appointments, ensuring efficient daily workflow


• Liaise with workshop technicians and monitor job progress


• Communicate clearly with customers about services, costs, and additional repair recommendations


• Prepare accurate quotes, repair orders, and final invoices


• Ensure all documentation is complete and compliant with dealership and manufacturer standards


• Maintain a clean and professional service area


• Deliver consistent follow-up and maintain strong customer relationships


• Support team KPIs and maintain high MSI scores

Who You Are:

• Proven background in customer service (automotive experience highly regarded)


• Strong customer service skills and a passion for exceeding expectations


• High attention to detail and strong administrative accuracy


• Outstanding communication and time-management skills


• Ability to remain calm under pressure and juggle multiple priorities


• Team player with a proactive, positive attitude


• Current driver’s licence and police check


• Prior Experience as a Service Advisor (advantageous but not essential)

Why You’ll Love Working with Us:

• Competitive Pay + Commissions: Your hard work deserves to be rewarded!


• Company car for personal and professional use


• Birthday leave – a day off to celebrate YOU


• Monthly RDO – more balance for your work-life


• Exclusive staff discounts on vehicles, servicing, finance & more


• Loyalty reward program – earn an extra week’s pay for every year after 5 years


• Supportive culture that invests in your growth and development


• Be part of a trusted brand with a long-standing legacy in Melbourne since 1946

This is more than just a job — it’s a long-term career opportunity in a dealership that truly values its team. If you’re ready to be part of a close-knit, customer-focused environment with room to grow.