Service Development Analyst

Mazda; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

New car discounts

Discounted lease car

Annual leave loading 17.5%

Weekend loan cars

Uniform allowance

Onsite café

Ongoing learning

Wellness programs

Job summary

Mazda Australia is seeking a Service Development Analyst to ensure the accuracy, integrity and performance of national dealer service data. You’ll work across teams to enhance data quality, drive service retention and deliver insights that inform decision-making and business growth.

This full-time role sits at the Mulgrave office, focusing on data management, dashboards, dealer communications and program oversight to support revenue growth and operational excellence.

Qualifications

• A tertiary qualification in business, IT or related discipline.
• 3+ years’ experience in a similar analytical or business support role.
• Strong data management and reporting skills with Power BI and Excel.
• Excellent attention to detail and stakeholder management.

Responsibilities

• Act as the primary contact for service programs, supporting dealers and internal stakeholders with guidance and revenue initiatives.
• Manage the Inactive Service Offers Program and dealer inactive calls with data analysis and monthly reporting.
• Monitor dealer performance and engagement through Mazda Guild rankings and reporting; prepare updates.
• Coordinate new dealer appointments and transfers; support service marketing campaigns and POS stock.
• Maintain dealer service data; perform data extraction and build Power BI dashboards.
• Oversee ISDT and Maestro programs, including monitoring, maintenance, training and documentation.

Skills

Power BI

Excel

Data analysis

Stakeholder management

Attention to detail

Education

Tertiary qualification in business/IT

Tools

Power BI

Excel

Job description

At Mazda Australia, you’ll be part of a globally recognised automotive brand with a reputation for design, innovation, technology and an unmistakable focus on the driving experience.

But working at Mazda is more than the vehicles.

It’s about being part of a team that values collaboration, continuous improvement and putting a human touch at the centre of what we do.

About the Role

We are seeking a Service Development Analyst to play a key role in ensuring the accuracy, integrity and performance of Mazda’s national dealer service data. You’ll work across teams, systems and stakeholders to enhance data quality, drive service retention and deliver meaningful insights that inform decision-making and business growth.

This position requires a full-time (5 days a week) presence at our Mulgrave office to foster a collaborative work environment and promote effective teamwork.

Key Responsibilities:

Act as the primary contact for service programs, supporting dealers and internal stakeholders with guidance, service development initiatives and programs to drive revenue.

Manage the Inactive Service Offers Program and dealer inactive calls, using data analysis and monthly reporting to identify improvements and enhance engagement.

Monitor dealer performance and engagement through Mazda Guild rankings, service initiatives and reporting, while preparing management presentations, dealer briefings and project updates.

Coordinate new dealer appointments and transfers, support service marketing campaigns, manage POS stock and deliver Owner Communication Programs.

Manage and maintain accurate, timely and accessible dealer service data, including reporting, data extraction and Power BI dashboards.

Oversee the ISDT and Maestro programs, including dealer performance monitoring, data accuracy, system maintenance, staff training and documentation.

About You:

You have automotive, operational or applicable knowledge or experience. You’re proactive and thrive in a collaborative environment where precision matters. You enjoy solving problems, translating complex data into clear insights and building strong relationships with internal and external stakeholders.

To be successful, you will have:

A tertiary qualification in business, IT or a related discipline.

3+ years’ experience in a similar analytical or business support role.

Strong data management and reporting skills, with proficiency in Power BI and Excel.

Excellent attention to detail, with the ability to identify trends and recommend improvements.

Effective communication and stakeholder management skills.

New car discounts and participation in the discounted lease car program

17.5% annual leave loading

Access toweekend loan cars, uniform allowance, onsite subsidised café and additional perks

Ongoinglearning and development opportunities

Wellness programs throughout the year (skin checks, flu vaccinations, EAP, discounts)

Application and Selection Process:

Applicants must have unrestricted and ongoing work rights in Australia.

Mazda Australia values attitudes and behaviours that align with our organisational culture.

Successful applicants will be subject to an online psychometric assessment, police,qualificationand reference checks.