New Vehicle Sales Consultant - Caroline Springs Mazda

Blood Motor Group; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary + incentives

Training & development

Career growth opportunities

Staff discounts

Employee assistance program

Job summary

Caroline Springs Mazda in Victoria is seeking a dynamic New Vehicle Sales Consultant to join our on-site team. This full-time role focuses on delivering exceptional customer experiences, showcasing Mazda models, and guiding customers through the purchase journey.

You will engage customers, demonstrate vehicles, or arrange test drives, and prepare tailored quotations and financing options. A strong sales and customer-service mindset is essential to succeed in this performance-driven environment.

Qualifications

• Proven experience in vehicle sales or a customer-facing role in retail.
• Ability to build rapport and close sales consistently.
• Strong communication and negotiation skills with clarity.

Responsibilities

• Greet and engage potential customers on the showroom floor.
• Conduct needs assessments to understand customer requirements.
• Provide product knowledge about Mazda models and features.
• Demonstrate vehicles and arrange test drives.
• Prepare quotations and financing options tailored to customers.
• Negotiate terms and close sales with integrity.
• Complete sales documentation accurately and efficiently.
• Build relationships to encourage referrals and repeat business.
• Collaborate with finance and administration to complete transactions.
• Stay updated on Mazda launches, pricing and promotions.
• Meet or exceed personal sales targets.

Skills

Sales skills

Customer service

Negotiation

Communication

Product knowledge

POS experience

Tools

POS software

Job description

New Vehicle Sales Consultant - Caroline Springs Mazda

Caroline Springs Mazda is seeking a dynamic and customer-focused New Vehicle Sales Consultant to join our sales team in Caroline Springs, Victoria. This is a full-time position based on-site at our dealership, where you will be instrumental in delivering exceptional customer experiences and driving new vehicle sales. As a Sales Consultant, you will be the face of Caroline Springs Mazda, responsible for building relationships with customers, showcasing our latest Mazda models, and guiding them through the purchase journey. This role is vital to our business success and offers the opportunity to work within a supportive, performance-driven environment where your passion for sales and genuine customer service directly impacts our results.

Key responsibilities

• Greet and engage potential customers on the showroom floor with a warm, professional approach
• Conduct thorough needs assessments to understand customer requirements and preferences
• Provide detailed product knowledge about Mazda vehicles, features, specifications and benefits
• Demonstrate vehicles and arrange test drives that showcase the quality and performance of our products
• Prepare and present quotations, financing options and special offers tailored to customer needs
• Negotiate terms and close sales whilst maintaining ethical and transparent practices
• Complete all necessary sales documentation accurately and efficiently
• Build and maintain customer relationships to encourage referrals and repeat business
• Collaborate with the finance and administration teams to ensure smooth transaction completion
• Stay current with Mazda product launches, pricing, promotions and industry developments
• Achieve or exceed personal sales targets and contribute to team goals
• Maintain a professional appearance and uphold the dealership's reputation at all times

What we're looking for

• Proven experience in vehicle sales or a similar customer-facing sales environment, ideally within the automotive industry
• Demonstrated ability to build rapport with customers and close sales consistently
• Strong communication and negotiation skills, with the ability to articulate complex information clearly
• Excellent organisational and time management abilities to manage multiple customer interactions
• Problem-solving mindset with the capability to address customer objections professionally
• Proficiency with computer systems and point-of-sale software
• Full driving licence with a clean driving record
• Flexibility to work a retail sales schedule, including weekends and public holidays as required
• Team player mentality with a willingness to support colleagues and contribute to a positive workplace culture
• Honest, ethical approach to sales with a genuine desire to provide customer satisfaction
• Preferred: Previous experience with Mazda vehicles or familiarity with the automotive market
• Preferred: Experience and proficiency with ERAnet to maintain customer relationships.

What we offer

• We offer competitive remuneration including a base salary and performance-based incentives that reward your sales achievements.
• Employees benefit from comprehensive training and development programmes that equip you with the product knowledge and sales skills needed to excel.
• We provide a collaborative team atmosphere where senior staff mentor and support newer team members, fostering professional growth and career advancement opportunities within the dealership and wider Mazda network.
• Additional benefits include staff discounts on Mazda vehicles and services, and access to employee assistance programmes that support your wellbeing.
• We are committed to creating an inclusive workplace where diverse backgrounds and perspectives are welcomed and celebrated.

About us

Caroline Springs Mazda is a respected and established Mazda dealership located in the heart of Caroline Springs, Victoria. We pride ourselves on delivering outstanding customer service, quality vehicles and genuine automotive expertise. Our mission is to provide an exceptional buying experience that builds lasting relationships with our customers and sets new standards in the automotive industry. We are committed to maintaining the highest standards of integrity, professionalism and customer satisfaction across all our operations. With a skilled and dedicated team, we have built a strong reputation as a trusted partner for those seeking quality Mazda vehicles and exceptional after-sales support. Our dealership is part of the broader Mazda family, which is renowned for innovation, reliability and customer-centric values.